IT Operations Engineer

Job SummaryASSIGNMENT DESCRIPTION: IT Operations Engineers coordinate the integration, deployment, sustainment, maintenance, and operations of systems and/or services in the host enterprise architecture and NGA.

They provide IT support for GEOINT operations and are accountable for the overall success of integration projects, ensuring alignment with Agency priorities and business strategies (e.g., strategic plans, life-cycle management plans, investment plans).

They oversee and monitor the documentation, validation, accreditation, and authorization processes necessary to ensure that new information technology systems meet information assurance and security requirements prescribed by NGA and/or mission partners.Additional Job InformationADDITIONAL INFORMATION: The National Geospatial-Intelligence Agency (NGA) serves as the world leader in providing timely, relevant, accurate and actionable geospatial intelligence (GEOINT).

NGA’s civilian, military and contract personnel evaluate imagery, maps, charts, multiple layers of foundation data
– such as terrain, elevation and gravity
– and the full spectrum of visible and invisible light in order to help users visualize what is happening at a particular place and time.

Our intelligence officers go beyond describing ‘what, where and when’ to revealing ‘how and why.’ our work enables decision advantage for our policymakers, warfighters, intelligence professionals and first responders.

NGA uses a flexible, high mobility career model.

Individuals are hired for their overall skills within a specialty such as IT Operations Engineer, and then placed in various positions throughout the agency once they complete the clearance process.Although currently advertised as a No, Permanent, telework-ineligible job posting with occasional travel, it is unknown which specific positions will be available after applicants complete the selection and clearance process.

Because of this, aspects of the job such as travel, supervisory, telework, etc.

may change, depending on specific positions available at that time.

It is also possible that applicants could be hired into a position with specific aspects and then change positions after serving for a period of time in that assignment.

Applicants who have completed the clearance process receive final documentation about the nature of the specific position before they make the final commitment to join NGA.Duties:1.

Determine and resolve relevant operational factors that impact interoperability and system interface2.

Manage and lead the quality control process for all projects3.

Represent NGA as the subject matter expert during IT architecture working groupsAdditional Application Requirement: You may be asked to complete one or more assessments in addition to the application you submit on this website as part of your application to NGA.

These assessments may include but are not limited to online questionnaires or assessments requiring you to describe your job-related knowledge, skills, abilities, or other characteristics that are aligned with the mandatory and desirable qualifications of this job posting.

Information you provide upon submitting this application must support responses you provide in the questionnaire.

You will receive an email to describe any additional assessments required.

Please monitor your emails and complete any required assessments as soon as possible.This position may be eligible for an INCENTIVE: selected candidates may be offered an incentive as part of the offer of employment, based on budget availability.

To receive the incentive, selected candidates must be eligible under 5 CFR Part 575 upon issuance of the Final Offer Letter.

Changes in federal employment status prior to issuance of the Final Offer Letter may affect eligibility.

Incentive recipients sign a service agreement depending on the approved amount or duration of the incentive.

If the employee leaves before the end of the service agreement, the employee may be required to repay a pro rata share amount of the incentive to the government.Mandatory QualificationsMANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required).

Online applications must demonstrate qualification by providing specific examples and associated results, in response to the announcement’s mandatory criteria specified in this vacancy announcement:1.

Demonstrate working knowledge of Information Technology (IT) and Information Systems in a large organization.2.

Proven experience providing IT support to a Company/Agency ensuring technical capabilities were delivered/operated withinhost-site environments.3.

Demonstrated ability to provide users the IT resources required to successfully conduct their mission/business.4.

Experience engaging external partners; effective communication with others internal and external to an organization; andfoster teamwork in support of overall mission success.5.

Demonstrated experience analyzing and identifying potential opportunities for IT process improvement and following throughwith the implementation of those improvements.To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees.

Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O.

14043, that requirement does not currently apply.

Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.EDUCATION REQUIREMENT: A.

Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Systems Engineering, Information Science, Information Systems Management, Engineering, Engineering Management, Mathematics, Operations Research, Statistics, Technology Management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

-OR
– B.

Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in IT operations, system engineering, system testing and evaluation, IT project management, or a related area that demonstrates the ability to successfully perform the duties associated with this work.

As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience.

Candidates should show that their combination of education and experience totals 4 years.

-OR
– C.

Experience: A minimum of 4 years of experience in IT operations, system engineering, system testing and evaluation, IT project management, or a related area that demonstrates the ability to successfully perform the duties associated with this work.

-AND
– LICENSES/CERTIFICATIONS: DAWIA certification may be required for this position; see Position License and Certification Requirements below for additional details.

New Acquisition Workforce members or current members transitioning to a new acquisition career field or higher skill level have 24 months to achieve certification.

-AND
– Relevant Competencies: IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.Highly Desired QualificationsQUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired:1.

Demonstrate 10 years of experience in communicating effectively to peers, teammates, customers, mission partners, andsenior leadership.2.

Demonstrate 10 years of experience in interpersonal-savvy; ability to build rapport and construct effective relationshipsacross organizational boundaries.3.

Demonstrated experience in maintaining professional composure in a fast tempo environment while striving to understandand maintain positive disposition and deploy conflict resolution techniques.4.

Demonstrated 10 years of experience in decision quality; examining a variety of perspectives to develop a well-rounded viewof a given situation before acting.5.

Demonstrated 10 years of experience in ability to work independently and in coordination with others, manage multiplepriorities, demonstrate initiative, and display sound judgment.6 Demonstrate 10 years of experience in leading by consensus and influence; demonstrated ability to multi-task, be proactiveand work independently.Additional Job RequirementsYou must be able to obtain and retain a Top Secret security clearance with access to Sensitive Compartmented Information.

In addition, you are subject to a Counterintelligence Polygraph examination in order to maintain access to Top Secret information.

All employees are subject to a periodic examination on a random basis in order to determine continued eligibility.

Refusal to take the examination may result in denial of access to Top Secret information, SAP, and/or unescorted access to SCIFs.Employees with SCI access and who are under NGA cognizance are required to submit a Security Financial Disclosure Report, SF-714, on an annual basis in order to determine continued eligibility.

Failure to comply may negatively impact continued access to Top Secret information, Information Systems, SAP, and/or unescorted access to SCIFs.Pay, Benefits, & Work SchedulePROMOTION OPPORTUNITY: Promotion opportunities allow applicants at all band