IT Generalist

Company OverviewAt Child & Family, we hold two core beliefs.

That individuals and communities thrive when supported by strong families and that a community works best when it accepts responsibility for all of its members.

These beliefs influence everything we do and have guided our growth since we first opened our doors in 1866.Job SummaryIT Generalist provides technical support for Child and Family Departments including network administration and security, and desktop support.

The successful candidate will have an excellent understanding of the fundamentals of computer operation, experience with Windows, knowledge of current and emerging technology trends, experience with networking, supporting, and troubleshooting a wide range of technology devices.

Knowledge and experience in a Windows environment that included 30 or more clients is preferred.Responsibilities and Duties+ Diagnosing and resolving problems in response to reported incidents+ Planning and analysis of work processes+ Researching and reporting trends and patterns of problems+ Developing training materials and performing computing/information systems training sessions+ Developing and maintaining problem tracking databases+ Ensuring proper operation of, diagnosing/analyzing, and maintaining hardware and software+ Performing backup and recovery operations+ Consulting with users to identify needs and requirements+ Ensuring the rigorous application of information security/information assurance policies, principles, and practicesQualifications and Skills+ A minimum of a High School diploma is required; Associate Degree in Computer Science or related field preferred+ Broad knowledge of data processing systems, concepts, and methodologies+ Minimum of one year of work experience in an IT department or an A+ certification is preferred+ Knowledge of HIPAA data security practices+ Excellent problem-solving, interpersonal and communication skills, and a commitment to customer service+ Must be able to work independently and in a team environment+ Desired Skills:
– Windows Server 2008-2019; Microsoft Windows 10
– Microsoft Office 2010/2013/2016/365
– Microsoft Exchange
– Microsoft SharePoint
– Microsoft InfoPath
– Networking protocols (FTP, NAT, SMTP, RDP)
– VMwareBenefits and Perks+ Medical, dental, and vision insurance+ 401(k) Plan+ Life and long-term disability insurance+ Discounted child care available at Middletown building+ Flexible Spending Account (FSA)+ Worksite wellness programs+ Generous vacation & sick time+ Tuition Assistance Program (TAP)+ EOE/AAP ParticipantChild & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.C&F strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.Powered by JazzHR