IT Associate Level 2

What We Do

We’re the frontline brand ambassadors, empowering the success of our clients’ businesses. Our solutions include phone answering, live chat, text, message taking, lead generating, lead qualification, web lead response, and email services. Our values are part of everything we do:

• Integrity – Always doing the right thing, even when nobody is watching.
• Diversity – Celebrating our commitment to diversity and inclusion.
• Obsession – with the growth and success of our employees and our clients.
• Accountability – If it’s meant to be it’s up to me.
• Teamwork – Together, we win!

What You’ll Do

The Level 2 Associate will provide second line support to all end users by being the first escalation point. The Level 2 Associate will be responsible for the management of all desktop and laptop systems, including PC standard image creation and maintenance, distribution applications, virus and patch management, and participation and leadership in software in software evaluation and testing. This role will report directly to the Manager of IT.

Essential Duties:

• Provide end user support for technical issues via phone, email, or chat.
• Responsible for successful deployment and upgrades of workstations. This includes security patches, client software, software upgrades, and new software deployments.
• Create, install, and maintain back up images of all PC’s and laptops
• Troubleshoot issues through reproducing the problem, doing root cause analysis, and determining resolution.
• Create and update documentation for IT supported services and applications.
• Administer and provide technical expertise for all Azure AD and Microsoft Office 365 applications including Exchange, Teams, OneDrive, SharePoint, etc.
• Strong understanding of enterprise antivirus solutions, endpoint data protection and encryption.
• Admin level knowledge of Active Directory, Azure AD, Group Policies, login scripts, Windows file system security and registry.
• Serve as technical troubleshooter on complex system problems including working with vendors of related equipment and services.

. Requirements:

What You Need

• Minimum of 2 years’ experience in a help desk, desktop support, or related role.
• Associates degree in computer science or related field; combination of college coursework and relevant work experience.
• Active Directory experience is a must.
• DNS and DHCP knowledge are a must.
• Telephony and Wireshark experience is a must
• Basic understanding of ServerSAN technologies is a must.
• Windows Server Administration experience is a must.
• Hands on experience with Microsoft Office 365.
• Capable of researching a solution if no documentation on issue is available.
• Advance knowledge of scripting SQL and Schema experience is a plus.
• PowerShell scripting is a plus
• Strong analytical skills.

Why Choose Us

• Excellent medical, dental and vision insurance
• 401k with 4% company match
• Paid time off
• Structured advancement opportunities
• Caring and supportive work environment that emphasizes work-life balance, sets clear and reasonable goals and expectations, and prioritizes employee feedback and recognition

FInd out more at www.alertcommunications.com

Nexa is a leading provider of 24/7/365 tech-enabled services to over 5,000 companies across the US through its three brands: Nexa Receptionists, Alert Communications, and MainLine Telecommunications (collectively “Nexa”). Our solutions include phone answering, live chat, text, message taking, lead generating, lead qualification, web lead response, and email services to clients in legal, healthcare, home & commercial services, real estate, property management, retail as well as other professional industries. We leverage proprietary technology to integrate into customers’ software applications to help our clients expand marketing reach, increase sales, enhance customer service, and reduce costs.

Nexa is an Equal Employment Opportunity Employer – All applicants are welcome!