Investor Services and Managed Accounts, Sr. Specialist

About our Workplace Flexibility Program: We’re proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

Are you looking to enhance your career with a rewarding position that not only allows for personal and professional growth, but also touches a wide variety of products that Schwab offers?

Want to build your financial services career with a diverse team in a fast-paced environment?

Managed and Advised Account Operations may be the place for you!

The Managed and Advised Account Operations (MAAO) team performs a variety of functions touching both sides of Schwab’s business, Advisor Services and Investor Services.

We also service Registered Investment Advisors, third party and propriety Money Managers all over the country that are enrolled in Schwab’s Managed Account products and the Schwab Private Client offer.

MAAO partners with a number of internal business partners, all sharing a common goal of serving our clients with the highest level of satisfaction.

In MAAO, you will also receive an extensive training program to prepare you for success in your new role.

In addition, we realize that hard work deserves reward and we promote a culture of employee recognition as well as advancement and growth opportunities.

We are currently seeking candidates for our Westlake Managed Account Advisor Services and Managed Account Hybrid Team.

Hired candidates will be placed on either team based on qualifications.

*Temporarily Remote*

About our Workplace Flexibility Program: We’re proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

• Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference, through the remainder of 2021.*
• When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
• Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.”

What you are good at

In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times, high volume spikes, and a variety of project opportunities to strengthen the business.

Flexibility, attention to detail, and a strong understanding of risk factors are key aspects of this role and the ideal candidate.

Additionally, the ideal candidate will need to be equally comfortable with direct client interaction as they receive and make inbound/outbound client service calls, and network internally to research and resolve client operational issues.

Functions can vary but key Specialist and Senior Specialist responsibilities include:

• Enrolling and un-enrolling retail accounts into the different advised and managed products
• Processing of various account updates including money movements, Power of Attorney changes and other miscellaneous operations requests for managed accounts
• Providing exceptional client service while acting as an information resource and liaison between internal and external clients, business partners and Money Managers
• Building and sustaining strong relationships with key Schwab business partners
• Managing workload to meet same day service level standard while focusing on accuracy
• Evaluating different security types and how they trade (Equity Based Securities, Mutual Funds, & Fixed Income Products). This includes the ability to interpret trading instructions and act on them both appropriately and in a timely manner
• Manage multiple tasks effectively by balancing high productivity with excellent service quality

What you have

• Series 7, 63, 9/10 required
• Operation p rocessing experience
• Superior attention to detail and highly accurate; strong sense of risk awareness
• Strong organizational and follow-up skills along with the ability to prioritize and coordinate multiple complex processes/projects
• Effective problem resolution and relationship management skills and a strong sense of teamwork
• Excellent verbal and written communication skills
• Processing experience in a high-volume environment
• Must possess effective problem resolution and relationship management skills and a strong sense of teamwork
• Proficient in Microsoft Office for daily communication and special projects relating to the role
• Demonstrate the ability to build and sustain strong relationships with clients and other Schwab business partners.
• Quality, accuracy, accountability are key attributes that will mark the finalists for this position
• Demonstrated brokerage, banking back office or operational experience, coupled with customer service skills and experience.
• Excellent verbal and written communication skills.
• Cross-functional operational knowledge or experience in account opening, processing, or managed accounts is strongly desirable.
• Working knowledge of Managed Account business at Schwab or external brokerage firms; experience with Fiserv/Tegra and/or Schwab systems a plus
• Support team growth via coaching and/or mentoring
• Handle complex requests and escalations

Why work for us?

Own Your Tomorrow embodies everything we do!

We are committed to helping our employees ignite their potential and achieve their dreams.

Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow.

We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future.

Explore further .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law.

Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace.

If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281 .

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer.

At TD Ameritrade we believe People Matter.

We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.