Internal Communications Lead

Citi’s US Personal Banking Operations team is comprised of several customer-facing servicing functions.

The Employee & Client Comms Lead is a seasoned professional role developing and executing the employee communications strategy that facilitates understanding of the business priorities and drives engagement for one or more of these functions within the Operations organization.

The role requires in-depth understanding of corporate internal communications practices and an ability to work with others on the team to contribute to the communications objectives of the entire US Personal Banking Operations organization.

Developed communication and diplomacy skills are required in order to guide and influence others.Responsibilities:
• Work with Operations SVP of communications and individual business function leadership to develop and execute internal communications plan and messaging, to include delivery in channels such as employee all-hands meetings, editorial, manager talking points, video etc.
• Partner with culture-driving teams within the organization to consult, develop and deliver communications in support of Citi’s leadership principles and culture
• Develop initiative-specific communications, organizational announcements
• Source and support leader visibility opportunities inside the firm; partner with Citi’s Global Public Affairs team to consider external opportunities
• Source, develop, and ensure relevance of content for various internal channels to extend exposure of initiatives/successes within the broader Citi organization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications: 6-10 years of experienceEducation: Bachelor’s/University degree, Master’s degree preferredJob Family Group:Communications and External RelationsJob Family:Communications ManagementTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc.

and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster.

View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.