Intern, Process Improvement

ACCOLADE AT A GLANCE ..

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members.

With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care.

Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step.

Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings.

Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc.

5000, and is consistently rated a Top Workplace across the country.

For more information, visit accolade.comJOB DESCRIPTIONROLE OVERVIEW…THE SERVICE EXCELLENCE PROCESS IMPROVEMENT INTERN, reporting to the Service Excellence Manager, is responsible for supporting the deployment of various projects within the Frontline Care Team.

In partnership with Operations Senior Leaders and cross-functional teams, this person will help analyze data and identify root causes to drive the execution relevant process improvements within Operations while ensuring alignment with stakeholders across the organization.

The Service Excellence Process improvement Intern will be a critical team member in driving implementation of improvements focused on assisting the Frontline Care Team meeting/exceeding performance guarantees and key performance indicators.A DAY IN THE LIFE…
– Be a part of a team driving improvements and change
– Be a critical eye when analyzing data to identify root causes of issues and/or identify areas for improvement
– Communicate with key stakeholders and team members the findings of the analysis
– Be creative in bringing ideas to test and implement to resolve root causes or bring innovation and efficiencies.
– Be open to learning “on the job” while thriving in a mentee status
– Bring an ability to simplify complex issues to workable functional requirements