Information Technology Project Leader

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleInformation Technology Project LeaderJob Profile TitleInformation Technology Project LeaderJob Description SummaryInformation Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities. ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Over the course of nearly three decades, ISC has helped constituents connect and thrive in an ever-changing technology environment. This rich base of experience allows us to respond to client, marketplace and economic needs in order to improve and optimize delivery, ensure the satisfaction of those who depend on our services, and consistently deliver lasting value to the broader University community.Technology Services provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community. Working as a member of the Unified Communications Services team in ISC Technology Services to provide essential technical support and customer service for a variety of unified communications (UC) related services. The purpose of this position is to help to identify opportunities, increase the visibility and support for new and expanding IT collaboration services and to ensure services are managed reliably, efficiently and continue to support the mission and business needs of ISC and the University. Communicate with vendors to submit feature requests, support tickets, and to keep informed about product roadmaps. This position will assist the UC Services Manager in supporting the end-to-end lifecycle of one or more collaboration services across Technology Services and ISC units. Collaborate with staff from other ISC departments and with Local Support Providers to maintain and improve the UC service portfolio.Job DescriptionPrimary Responsibilities:Primary technical contact for a collaborative set of UC tools (Zoom, Panopto, 3PlayMedia, Slack).Maintain lifecycle management of a portfolio of collaboration services that align with ISC’s strategic purpose and values. Service management operation of these services as they exist today and provide strategic direction for the future.Supports team efforts in the collaboration with ISC Technology Services colleagues to develop and implement UC service strategies and implementation plans to align with the rest of ISC’s goals and services.Backup support for other UC services (listserv, ).Maintain technical knowledge, an understanding of industry best practices, and market trends in the areas of Unified Communications services technologies.Help define and support future UC services.Perform additional duties as assigned.Qualifications:Bachelor’s degree and a minimum of two years of experience in related application or functional area or an equivalent combination of education and experience.Candidate must have:Significant experience working with a variety of collaboration toolsand web-based applications.Strong computer skills and a basic understanding of IP networking concepts is required.Proven track record in troubleshooting a wide variety of problems, sometimes with limited background knowledge.Strong customer service focus and excellent verbal and written communication skills.Preferred Skills & Experience:Basic understanding of voice and video technology strongly preferred.General experience with video conferencing, lecture capture, or captioning solutions are a plus.Specific experience with Zoom, Canvas, Panopto, PureConnect, Slack, or YouTube video streaming are a plus.Working ConditionsOffice, Library, Computer roomPhysical EffortTypically sitting at a desk or tableJob Location – City, StatePhiladelphia, PennsylvaniaDepartment / SchoolInformation Systems and ComputingPay Range$50,684.00 – $138,391.00Affirmative Action StatementPenn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special RequirementsBackground check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.