Incident Management Specialist-Washington, DC- 1988

DirectViz Solutions, a high-level, strategic consulting services firm that meets mission IT needs for government clients.

We have an opening for an Incident Management Specialist on a new 5 year contract.

This position is located in Washington DC., and requires an active Top Secret clearance.
Incident Management Specialist

Top Secret Clearance

BA Degree in IT preferred

Security+ CE

Skills/Requirements:
Problem-solving Understanding of the ITIL process Service Now experience required but not mandatory (familiarity working with other ticketing systems is fine) Dashboard experience Queue management Some knowledge of Incident Management Ability to prioritize and complete multiple tasks Knowledge of basic system administration and operating systems Past technical skills are a plus to help see things from a technical standpoint Ability to use O365 tools (Outlook, Word, Excel, etc…) Knowledge of Problem Management Ticket analysis skills Critical thinking Oral and written communication skills Teamwork
Certifications:

Security+ CE is required

ITIL certification a plus

DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.