IHG: Front Desk Agent – Intercontinental Los Angeles

About usDo you see yourself as a Front Desk Agent?

What’s your passion?

Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies people who put our guests at the heart of everything they do.

And we’re looking for more people like this to join our friendly and professional team.Your day to dayCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.Issue, control and release guest safe-deposit boxes.Up-sell rooms where possible to maximize hotel revenue.PEOPLEAnswer phones in a prompt and courteous manner.Welcome guests in a friendly, prompt and professional manner.Register guests, issue room keys, provide information on hotel services and room location.Communicate any outstanding guest requests or issues to management that may requireadditional monitoring or follow-up.GUEST EXPERIENCERespond appropriately to guest complaints.

Make appropriate service recovery gestures in order to ensure total guest satisfaction.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.What we need from youHigh School diploma or equivalent, plus one year front desk/guest service experience.

Some college preferred.

Must speak fluent English.

Other languages preferred.This job requires ability to perform the following:Frequently standing up behind the desk and front office areasCarrying or lifting items weighing up to 50 poundsHandling objects, products and computer equipmentUse a keyboard to operate various property management and reservations systems, etc.Other:Communication skills are utilized a significant amount of time when interacting with guests and employees.Reading and writing abilities are utilized often.Basic math skills are used frequently.Problem solving, reasoning, motivating and training abilities are often used.May be required to work nights, weekends, and/or holidays.What we offerWe’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount, and superb training.Join us and you’ll become part of the global IHG Hotels & Resorts family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG Hotels & Resorts is committed topromoting a culture of inclusion where everyone feels safe, respected and valued.

We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.Job Reference: USA17437