HR Specialist – COVID Coordinator

DescriptionFull Time, SeasonalRESORT OVERVIEW, CULTURE AND VISION Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts.

We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around.

Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.OUR VALUESOur organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.Respect Excellence Safety Sustainability Fun ESSENTIAL DUTIES + Administrate COVID 19 pay codes in Ulti UTA for staff requiring isolation or quarantine as well as data entry of ePSL, eFMLA and Alterra Emergency Covid Leave+ Communicate with employees regarding COVID protocols and policies+ Partner with Risk & Safety to ensure alignment on all COVID related issues and inquires+ Support the Snowshoe Staff Housing Manager+ Provide office support to Human Resources and the Admin Offices+ Assist with onboarding process by making job offers, sending pre-employment enrollment information, and processing rehires and new hires+ Tracking and data entry of hours into timecard of employees for management essentials courses, orientations, etc.+ Screen calls, activate voice mail, take messages and refer calls to alternate sources where appropriate+ Greet and route employees/guests to the Human Resources/Executive Offices,+ Perform administrative duties such as: filing, photocopying, mailing, drafting emails, taking minutes at departmental meetings, etc.+ Handle confidential information appropriately+ Attend educational workshops and read technical publications when necessary+ Operate office equipment and ensure its functionality by exercising preventive maintenance, troubleshooting malfunctions and calling for repairs+ Assist and inform employees and guests+ Maintain department professionalism+ Follow policies/procedures regarding noise/mingling at reception area and maintaining proper dress code.+ Maintain good working relationships and open channels of communication with all on mountain departments+ Prioritize projects and assignments with little or no direction+ Contribute to team effort+ Assist with non-emergent medical transport for employees as needed+ Other duties as assignedThis job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations.

With the evolution of this resort and position, the responsibilities of this position may change.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS DIRECT EXPERIENCEEducation: High School diploma or GEDExperience: 1 year of previous administrative field skills and computer skills of word processing, Access, Excel and Microsoft Office LEADERSHIP+ Understands business complexities and assumes responsibility for driving change+ Leads employees or teams of employees to achieve goals+ Guides employees through periods of change, even during difficult times or in the face of hard business decisions+ Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliabilityENGAGEMENT+ Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box+ Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not+ Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention+ Demonstrates true passion for the job, the resort, and the company overall+ Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.COMMUNICATION+ Communicates clearly and appropriately
– both orally and in writing+ Responds to questions or requests in a timely manner+ Conducts regular one-on-one and departmental meetings to ensure a good flow of information+ Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered+ All communication is down home and strives to improve upon a high level of guest service in a friendly manner+ Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs.

Is able to learn quickly those applications not known.DELIVERY+ Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall+ Delivers highly accurate end-work product personally and through overseeing others+ Able to analyze numbers and draw conclusions from statistical information+ Meets or exceeds financial goals, budgets, forecasts+ Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate+ Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectationsFLEXIBILITY+ Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change+ Adjusts budgets and reforecasts as needed across the year based on changing business needs+ Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary+ Inspires a unified team through understanding was is required for successful, cooperative and fun team successTRAVEL REQUIREMENTSAny employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy.

This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip.

All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.PHYSICAL DEMANDS AND WORKING CONDITIONSThis position may be required to work evenings, weekends and holidays.Office Environment:+ Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.+ Manual dexterity to operate a computer and other common office equipment on a constant basis.+ Physical dexterity to support the Employee Housing Manager with housing duties.+ Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.+ Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.+ Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.+ Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
– reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.