Help Desk Specialist

iQuasar is in search of a Helpdesk Support Specialist in Huntsville, AL

Position: Helpdesk Support Position

Type : Full Time, Permanent (8am-5pm)

Location: Huntsville, AL

Job Description:

We are seeking an Intermediate Help Desk Specialist to join our Help Desk support team. The Help Desk support team interfaces with project managers and end users to resolve incidents, problems, and requests ensuring needs are addressed in a timely manner. Support includes but is not limited to hardware, software, data, applications, tools, and systems used.

Duties & Responsibilities

· Provide end user support for hardware, software, new services, technology updates, system releases, and associated peripherals.

· Provide support to IM/IT in-processing and out-processing ensuring documentation is correct and attached to tickets.

· Provide Help Desk reports on the status of all projects, incidents, requests, and problems.

· Generate, post, and retain historical information for Help Desk performance measurements.

· Support Incident, Problem, and Request Management processes leveraging service framework and best-business practices.

· Support all functions including, but not limited to, data warehousing, information processing, network processing, report generation, file transfer, database usage, configuration, updates, training materials and other system inquiries related to its function and operation.

· Provide End User Devices (EUD) support service and incident resolution remotely and through touch-labor services to ensure that the end user operational environment is functional.

· Troubleshoot, prioritize, research, escalate, and document user problems thoroughly and accurately within tickets.

· Respond to escalation tickets generated by the Service Help Desk and take the necessary action towards resolution of the request or problem reported in a timely manner.

· Support all CAC pin resets.

· Other duties as assigned.

Skills &Abilities:

· Excellent oral, verbal, and written communication skills.

· Strong interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills.

Qualifications:

• Must possess at least two (2) years of IT help desk support

· Must possess an active IAT-II security certification

· Must have demonstrated incident, problem, and request management processes

leveraging service framework and best practices.

· Must have demonstrated experience with managing a ticketing system

· Must possess required certifications per DoD 8570.1M for privileged level access.

· Participation in rotational 24X7X365 on call support for emergencies/high priority tickets required. After hours support will be dependent upon the user category and service level severity as defined in the client document and the On Call SOP

· Must be a US citizen

Desired Qualifications

· Bachelor’s Degree in Information Systems, Business, Communications, or related field

· Working Knowledge of Incident, Service, and Change management

Methodologies

· CompTIA Security+ CE

Job Requirements:

• There’s no better place to grow your career! If you wish to be part of this dynamic opportunity. If you are interested in this position, please send me a copy of your latest resume at fadak.makhdoomi@iquasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! 

   

       -Availability to start a new job

  – Best Rates

  – Contact #

  Please don’t hesitate to contact me for any question (s) you may have. All employment is decided based on qualifications, merit, and business need.

   

  Regards,

  Fadak Makhdoomi

  Recruitment Professional

  iQuasar, LLC

  Cell: (703) 552-8162

  Email: fadak.makhdoomi@iquasar.com

   

  An Equal Opportunity Employer

  iQuasar, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.