Help Desk Specialist

We have an immediate need for a Help Desk Specialist to provide support for the our client’s workstation, mobile devices, and application delivery in a Mac, and Windows environment.  This is a support role which requires technical expertise, high responsiveness and a passionate commitment to customer service.

What You Will Do:

• Support the end user computing systems, including desktops, laptops, and tablets by installing, and maintaining hardware, operating systems, and applications to obtain maximum efficiency.
• Create application install packages for delivery through a software distribution infrastructure.
• Develop scripts to automate repetitive tasks regarding workstations, and software application upgrades
• Support the team members by acting as a support escalation subject matter expert who provides guidance for addressing and researching complex issues and tasks
• Maintain desktop imaging, application deployment, and hard drive encryption
• Maintain awareness of and compliance with all policies, standards, and procedures applicable to the job.
• Support of standard Microsoft applications such as Office 2013, 2016, 2019, and Office 365 usage.
• Perform virus removals in enterprise environments.
• Troubleshoot all issues related to the Institution’s Network printer’s environment.
• Create and update technical documentation required to support systems, infrastructures, applications and processes
• Track all service requests in the University’s helpdesk ticketing system.
• Interfaces with students, employees, supervisors, and directors, employing a high degree of tact and diplomacy to promote a positive image of the department.

• Create and maintain user network accounts and e-mail for the assigned area.

What Gets You The Job: 

• 3 years working in a helpdesk environment.
• Minimum 3 years of experience with technical support for Mac and Windows desktops, laptops, and tablets.
• Understanding of core networking concepts including TCP/IP, DHCP and DNS.
• Understanding of Group Policy and Active Directory
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users.
• Expert Windows 10 and Mac iOs
• Working knowledge of a software systems management and desktop imaging software (such as SCCM, Kace or Altris)
• CompTIA A or equivalent
• Network or equivalent
• Apple Certified Support Professional (ASCP) (preferred)
• Microsoft Office Specialist (MOS) (preferred)

Please send your resume to Colin Crane for immediate consideration

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.