Help Desk Engineer – Mobile Device Administrator

Responsible for deploying iPads, iPhones, Android devices, and other mobile devices within the Agency. Responsible for troubleshooting and remediating mobile device issues. Also responsible to provide day-to-day, business hour, non-prime, on-call, or call in mobile device administration support for mobile devices and apps. Provides framework and support to internal clients for content that is created andor provided by internal clients (e.g., education, research and operations staff) on mobile devices. Assists with content administration and workflows, including training employees on how to add and manage content effectively. Tracks mobile devices in Service Desk (Samanage) in an accurate and organized manner. Installs, configures, and manages the administration of Mobile Device Applications. Drafts and recommends updates to Mobile Device Management policies and procedures in conjunction with the Vice President of Administration and Legal Counsel. Maintains working operation of Mobile Devices. Gives effective and timely support to Mobile Device users via the Service Desk. Creates and updates support documentation and procedures. Has and maintains a strong track record of understanding and interest in current and emerging technologies, both from Administrator side and end user side. Has the ability to take ownership of new mobile technology solutions and performs Proof of Concepts. Tests and verifies existing and future MDM environments and new apps on mobile devices. Partners effectively with other IT teams (security, development) on mobile related projectsactivities. Effectively communicates mobile updates with internal clients (e.g., issues, new functionality, changed functionality, etc.). Handles vendor management for devices and purchased applicationsfunctionality in a professional, timely, and effective manner. QUALIFICATIONS High School diploma or equivalent required. Must be well versed in mobile devices in general iPad, iPhones, Android tablets, Android phones. Experience with Content Management Systems, Learning Management Systems, Cloud Storage, and CDNs for content management. Five years experience managing mobile devices and mobile softwareapplications required. Excellent organizational skills and customer service skills required. Experience managing mobile content required. Must have the ability to effectively work with Agency employees, outside contacts, and a diverse client population. Full Time Benefits Package includes Medical Insurance and Prescription Card Paid Hospital Days Eight Paid Holidays Life Insurance Dental Insurance 10 Vacation Days per year 15 Personal-Sick Days per year Tuition Reimbursement Long-term Disability Insurance 403(b) Retirement Plan Wellness Program and Incentives, including FitThumb Wellness App. Public Service Loan Forgiveness Oriana House Recruiters may reach out to applicants via text messaging. Oriana House, Inc., is an Equal Opportunity Employer and Drug Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.