Help Desk Analyst

Ref ID: 03800-0011775240

Classification: Help Desk Analyst I

Compensation: $29.69 to $34.38 hourly

If supporting local and field users is a skill of yours, apply to Robert Half Technology’s opening for a Help Desk Analyst and be part of a rapidly expanding company in the Healthcare, Hospitals, Social Assistance industry. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Marlborough, Massachusetts, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role.

What you get to do every single day

– Independently investigate and implement solutions to technical issues

– Resolve technical help tickets submitted via phone, email, and walk-ups

– Spot recurring technical issues and deploy solutions to address the root of the problems

– Provide IT support for operating systems, productivity software, and a variety of other applications used internally

Job Requirements:
– Comprehensive knowledge of Mac Computers

– Microsoft Office 365 experience required

– Background in user administration and bug fixing in a client server environment

– IT support ticketing system experience highly valued

– Excellent problem-solving skills

– Basic networking concepts

– Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).