Help Desk Analyst

We are looking for a Microsoft Technical Support Analyst for one of our largest clients in Milwaukee, WI. We are actively looking for candidates for this opportunity. The responsibilities of this team is to keep up with tasks, SLA’s being achieved, and be the final escalation point for trouble shooting before escalating upwards. If you are interested, please email resume to . Looking for someone strong in technical troubleshooting (hardware, Win10, office365) and also queue management experienceinterest. This involves screening incidents assigned to the team and finding trends to discuss with the team. As well as helping troubleshootresolve more difficult issues with the help of engineers Main Areas of concentration will consist of the following O365 Mobile (Intune, MobileIron, AirWatch, etc.) DocumentStorage (sharepoint online, one drive for business, dropbox, etc.) Exchangeoutlook Other Technologies and Responsibilities Must have3 years working experience supporting, maintaining and administering core Microsoft technologies including Windows Server 20082012. In depth understanding and working Exchange mailboxes, distribution lists and contacts Sound working knowledge of InternetIntranet technologies including security features. Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCPIP. Sound working knowledge of remote access technology. Thorough knowledge of Active Directory (managing user’s computers, groups and contacts) Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments. Mobile messaging technologies Blackberry, Blackberry Enterprise Server, Good Mobile Technologies is strongly desired. Collaboration Microsoft OCS and Lync. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or