Head Teller

The Head Teller coordinates customer service functions within the Branch which includes monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters and ensuring operational excellence and compliance within the Branch.  The position is responsible for training and coaching Tellers for optimum performance and demonstrates the Ameris Vision, Purpose, Expectations and Values.

Essential Functions, Duties, and Responsibilities:

•       Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.

•       Supervises the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations and monitoring compliance.

•       Provides prompt, professional customer service to customers and prospective customers.

•       Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies and handling complex customer transactions.

•       Works to understand the root causes of complex customer service issues.  Identifies and implements resolutions.

•       Approves policy exceptions within authorized limits.

•       Performs regular audits of teller activities maintaining signed records.

•       Trains and coaches a team of Tellers.

•       Responsible for Vault transactions and balancing Vault and ATM.

•       Maintains knowledge of banking products and promotions.

•       Responsible for performing accurate transactions, balancing each day and verifying cash totals.

•       Scans daily proof work to the remote capture machine.

•       Identifies customer needs, cross-sell and up-sell opportunities and makes referrals within the Branch.

•       Ensures adequacy of currency and coin supply.

•       Practices ethical sales behaviors in accordance with Ameris’s core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services.                                                                                     

Required Knowledge, Skills and Competencies:

•       Able to effectively and persuasively express self, using language and grammar in a professional manner.

•       Able to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames.

•       Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

•       Able to provide a high level of interactive service to others, building relationships and addressing identified needs.

•       Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor and retain a high performing team.

•       Able to be flexible and supportive, react swiftly and positively to changes and proactively assimilate in a rapid paced environment.

•       Computer proficiency.

•       Thorough knowledge of banking policies, procedures, products and services.

•       Demonstrated ability to meet or exceed service goals.

•       Demonstrated ability to perform accurate transactions.

•       Successful completion of Teller training program and passing score on training post-test.

Industry and Work Experience:

•       3 or more years of experience as a Teller in Retail Banking or equivalent customer service and cash handling experience.

•       Leadership experience preferred.

•       Sales experience preferred.

Academic:

•      High school diploma or GED required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)