Head of Operations Enablement Services

Head of Operations Enablement Services
– Denver, CO

Does working for a global FinTech company that is passionate about protecting customers interest you?

Are you looking to be responsible for influencing a global company’s strategic thinking and decision-making by formulating a strategy and driving a WU Way practice for IT Development Operations, Compliance, Risk, and Audit?

Join Western Union as Head of Operations Enablement Services

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 10,000 people spanning 200 countries and territories.

We believe when money moves, better things happen.

Relentless pursuit of better

You will be a trusted advisor to the Head of Operational Excellence and Discipline and the Chief Transformation Officer.

You will be responsible for creating and implementing enterprise-wide change management strategies and plans that maximize employee adoption and usage and minimize resistance.

In addition, you will support and collaborate on the development of Western Union (WU) Way transformation vision (story of the future) and strategy (change management plan).

This will be supporting customer centricity (values) and active participation (motivation) in the overall WU strategy delivery (“A vision and strategy owned by everyone @WU”).

You will formulate a strategy and drive a WU Way Practice for Change Management, Compliance, Risk, and Audit.

With a forward-looking vision, you may touch all things that affect or enhance Western Union’s WU Way culture and operational discipline.

They will interpret how a diverse and expanding set of stakeholders view and understand Western Union, its products and services, and its ability to execute using lean-agile principles.

For such a critical role, you will need experience in a leadership/management role.

Bachelor’s degree in Business, Management, or related field; MBA preferred.

Education or equivalent experience is required.

Proven expertise in compliance, risk management, or audit field.

History of managing global teams with particular emphasis on the ability to project manage and deliver results successfully.

It will also be desirable if you have the w orking knowledge of IT Development Operations.

Having a dvanced oral and written communication skills, including experience presenting to senior management to enable leadership success.

Experience with preparing board reports and presentations is a plus.

Have a s olid business acumen.

Also, you will need experience in establishing metrics for measuring the success of a team and an organization in Transformation: knowledge and the expertise around lean management and agile development methodologies.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.

It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.

If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop.

You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity.

Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The on-target earnings range is $ 300,133 -$ 498,600, which includes a base salary of $166,741 – 277,000, short-term (30% of base), and long-term (50 % of base) incentives that align with individual and company performance.

Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies.

Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, flexible time off, and access to best-in-class development platforms, to name a few!

To view details of our benefits, visit .

Western Union Company is a global leader in cross-border, cross-currency money movement.

Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability.

With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.