Guest Services – Remote Temporary Associate

Come work with us at Spencer’s & Spirit Halloween, where you’ll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We’re fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you’ll see firsthand that we’re laidback and irreverent. We’re firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it’s critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

Summary: This position is responsible for answering of calls from customers, vendors or general business inquiries.

Remote Position:

This is a remote work position, working from your dedicated home office. Candidates need to be located within a commutable distance to our corporate location in Egg Harbor Township, NJ in order to report to the office as needed.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Answer customer calls and resolving issues or concerns within predefined parameters.
• Respond to customer complaints by the timely coordination of field input where required.
• Respond to internet inquires or concerns and resolve as needed.
• Maintain files and report the monthly activity of calls.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience:

• High school diploma or general education degree (GED); or six to 12 months related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software. This includes Microsoft Office programs.

Other Skills and Abilities:

• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong positive attitude towards customers and business.

Schedule & Shifts:

10am – 6:30pm

11:00pm – 7:30pm

1:30pm – 10:00pm

3:00 pm – 12:00am

**Must have availability to work nights & weekends**

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.