Guest Service Agent

Summary: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, concierge duties, and providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Essential Duties and Responsibilities include, but are not limited to:* Responds to guest immediately upon entering the lobby (10-5 Rule should be maintained at all times).* Greets, registers, and assigns rooms to guests. Issues room key and room directions to Bellman or guest.* Keeps records of room availability and handles accounting of money, receipts, guest accounts and credit through operation of the Front Desk computer system and completion of reports required to ensure company funds are secure.* Computes bill, collects payment, and makes changes as required for guests.* Makes and confirms reservations.* Posts charges such as room, food, liquor, or telephone to ledger.* Makes restaurant, transportation, or entertainment reservations, and arranges for tours.* Deposits guests’ valuables in hotel safe or safe deposit box.* Date stamps, sorts, and racks incoming mail and messages.* Transmits and receives telephone messages.* Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.* Reports all necessary reporting procedures in documenting guest requests.* Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.* Effectively assists guest in resolving any problems that may arise. * Interacts with internal and external customers in a positive, professional and accommodating manner.* Initiates courtesy calls to newly rented rooms to ensure guest is completely satisfied.* Meets the financial goals of their department and hotel and recognizes their role in attaining those goals.* Adheres to company standards/policies/rules of conduct, to include personal appearance grooming, attendance, and safe/efficient operations.* Performs all other job related duties as assigned.Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Must have a flexible schedule to work days, evenings or nights any day of the week, including weekends and holidays.* Must have exceptional customer service skills.* Must perform multiple tasks in a busy environment and remain flexible.* Must work well in a team environment.* Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.* Must have excellent communication and organizational skills. * Must be proficient with computer and financial management.* Must perform basic mathematical functions.* Must reason, assess, and effectively handle problems involving several concrete variables in standardized situations.Requirements: * Must have High school diploma/GED.* Must have at least 1 year related experience.* Must be at least 18 years old.Preferred Qualifications:* College degree. * Hospitality education/training.Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Regularly move up to 25 pounds, and occasionally move up to 50 pounds. * Must observe objects and/or persons from short distances, long distances, and peripherally, recognize colors, perceive depth, and adjust focus.***When submitting a resume for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.***#CBAH

Requirements:
Minimum Education: High school diploma or equivalent
Minimum Experience: 12 Months

Special Requirements:
Applicant Must have a High School Diploma/GED. Applicant Must have a minimum of 1 year related experience. Applicant Must be at least 18 years old.