Greenix PC: Workforce Management Specialist
Greenix PC
This is a Full-time position in Olmstead, UT posted February 28, 2022.
Job DescriptionJoin one of the fastest growing businesses in Utah!
Greenix has been recognized as one of “Utah’s Fast 50” businesses for 3 years running and named “Utah’s Emerging 8” businesses to watch.
By sticking to our core values, Trusted Sustainable Different, we have redefined the service industry.
If our core values are part of your life, we would be excited to add you to our team.Workforce Management Analyst is an individual contributor role that works as part of the Customer Experience (CX) team to enter data, generate forecasts/schedules, and perform analytics on results.
This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms and the ability to effectively communicate those to contact center managers.
Through data preparation, tracking and analysis this position provides guidance and direction on workforce strategies across multiple departments to enhance performance and productivity while reducing costs.
This job is for you if you possess the following:Analytical mind with an outstanding ability to forecast workflowCurious mind looking to solve previously unsolved challengesWorked in the contact center environmentSolid understanding of workforce managementQualifications and Requirements:Relevant BS Degree, or working on relevant BS Degree, or equivalent experience in Workforce Management.Minimum of 6 – 12 months of experience doing forecasting and planning, analytics, workforce management,staffing, and scheduling in a Contact Center, Operations and/or production environment.Moderate to high Excel skills (i.E., ability to write formulas, link files, conditional formatting, lookups, pivottables, etc.).Self-starter who can work independently.Well organized and detail oriented.Understand, interpret, and explain complex data and production metrics in the simplest of terms to anyaudience.HIGHLY DESIRABLE: Prior experience with Genesys WEM, NICE IEX, or similar products.Pay Range: $18.00 $24.00 per/hr
