Great Lakes Hospitality: Night Audit Front Desk Agent

Full Job DescriptionWhat will I be doing?As a Night Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.Receive, input, retrieve and relay messages to guests.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry.

Today, Hilton remains a beacon of innovation, quality, and success.

This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:Hospitality We’re passionate about delivering exceptional guest experiences.Integrity We do the right thing, all the time.Leadership We’re leaders in our industry and in our communities.Teamwork We’re team players in everything we do.Ownership We’re the owners of our actions and decisions.Now We operate with a sense of urgency and disciplineJob Types: Full-time, Part-timePay: $12.00 $16.00 per hourBenefits:Employee discountFlexible scheduleHealth insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekendsCOVID-19 considerations:To keep our staff safe we have installed plexiglass barriers on our Front Desks counters.

We also provide gloves, masks, hand sanitizer and Lysol wipes to keep workstations clean and sanitary.Work Location:One locationHours:11pm to 7amCOVID-19 Precaution(s):Plastic shield at work stationsSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in place