Full Time Teller, Dartmouth Mall, North Dartmouth, MA
Santander Holdings USA Inc
This is a Full-time position in Cranston, RI posted January 22, 2022.
Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal presence in the northeast U.S., Santanders retail division serves nearly 2 million customers and more than 5% of small businesses in the US.
Our Tellers processes face-to-face Customer transactions for a variety of routine financial transactions.
Responsibilities
Adheres to safe deposit box procedures/ operations and guidelines
Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations
High school diploma or equivalent (GED)
0-3 years; Cash Handling experience in a Retail or Banking environment
Ability to adhere to policies, procedures, and instructions of management
Ability to effectively ask questions and identify needs to enhance the customer relationship
Detail oriented with the ability to function in a fast-paced and changing environment
General Math skills
Superior customer service skills
Minimal physical effort such as sitting, standing, and walking
Actively seeks information to understand customer needs
Communicates clearly and precisely
Listens carefully and asks questions to clarify understanding
Displays a can-do attitude and willingness to learn
Proactively clarifies ones tasks and responsibilities
Has basic understanding of organizations flagship products and services
Can identify the risk return of products and services
Learns about and diligently follows established risk management policies, processes and procedures
Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change
Works effective
