FT Gift Shop Associate

FT Customer Service Associate – Buckhead

Job Description

Store:  Wender & Roberts Drug
Location: Atlanta, GA
Job Title: FT Customer Service Associate
Reports To: Lead Pharmacy Technician

Wender & Roberts Drug proudly serves the community of Buckhead in Atlanta, GA

We pride ourselves on making sure each of our patients can always feel their best without breaking the bank.

Come join our team!

General Description

Position is expected to be an integral part of the daily operations of the pharmacy by providing support and assisting in daily activities.

Must be able to provide exceptional customer service and be a productive team member.

Able to greet customers in store with a smile and answer phone within 3 rings.

Communicate in a friendly, patient and professional manner at all times.

Answer routine questions/issues and properly assess customers’ needs to refer them to product and/or services.

Properly direct customer inquiries, when unable to assist, to the appropriate party (i.e..

Pharmacist, Pharmacy Technician).

Walk patient to products and communicate appropriately regarding such.

Open and close POS system to include, but is not limited to, counting money, separating charge slips, vouchers, coupons.

Able to balance cash drawer and create deposits.

Receive and process all payments according to standard procedures as set forth by the company.

Assist in the opening and closing of retail location, to include but not limited to, dusting, cleaning and organizing.

Able to price, arrange and display signs and products as directed.

Receive and scan incoming product.

Ensure pricing in POS is accurate and up-to-date.

Maintain and organize back stock.

Actively work with merchandising staff from Pierce Pharmacy Management to prepare for sales and promotions and be a resource for other staff members regarding same.

Arrange store-to-store transfers, special orders and out-of-stock items.

Assist with coordinating, packing and organizing patient deliveries.

Consistently complete all assignments in a timely manner and maintain applicable paperwork and records.

Responsible for maintaining a clean and safe workplace for co-workers and customers.

Communicate professionally, in both oral and written form, with vendors, healthcare professionals, customers and other staff members.

Must be able to adapt and excel in a fast-paced environment.

Present a professional image via proper hygiene and grooming, as well as adherence to company dress code.

Be on time for all shifts, returning from breaks, observe and avoid overtime.

Treat fellow team members with respect at all times.

Must be flexible and responsive to perform these and other duties, as assigned.

Work Experience Requirements

Six months to two years customer service or sales experience preferred.

Excellent oral and written communication skills.

Detail oriented and highly observant.

Ability to multitask.

Possesses strong mathematical skills.

Cash handling experience preferred.

Proven exceptional customer service background.

Education Requirements

Minimum: High School Diploma or equivalency preferred.

Approved By: Pamela Brooks, Senior VP of Human Capital & Operations