Enrollment Specialist

What we do at Academic Partnerships is powerful and life-changing. We focus on a singular, vital mission: helping universities grow by providing quality programs online so students can earn their degree and advance their lives.We’re growing our Student Enrollment Services Team and are hiring Enrollment Specialists in Phoenix, Arizona. The Enrollment Specialists work from a home office environment and represents one of our university partners and share information about online Bachelors, Masters, and Doctoral degrees to potential students via phone, email, and SMS.Responsibilities Include:• Proactively engage prospective students in a goal oriented, metrics driven environment.• Execute recruitment measures, via the phone, ensuring that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students• Provide a high-touch experience with students, while encouraging the pursuit of their educational goals.• Utilize a collaborative approach connecting students with experts, as to resolve student concerns.• Become a subject-matter-expert through continuous process and product knowledge improvement, while representing universities and supporting prospective / continuing students.Qualifications Include:• Bachelor’s degree or commensurate work experience• 2 or more years of experience in inside sales, call center, recruitment, or student enrollment services.• Demonstrated ability to offer world-class customer service and a passion to go above and beyond customer expectations.• Excellent verbal and written communication skills via phone, text, and email.• Goal oriented and competitive by setting and achieving both personal and team goals.• Strong expertise with MS Office, specifically Word and Excel, efficient in learning new software.• Flexible to work various shifts that may include nights, weekends, and overtime.Academic Partnerships is an equal opportunity employer and committed to hiring a diverse and inclusive workforce.