Desktop Analyst

What We Do
RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique business needs and the opportunity to transform and perform through services. Our people, and their capabilities, make a difference and share a passion for excellence and commitment to the customer experience.

Our Mission
Make a difference to our customers with our people, a dedicated team that shares a passion for excellence and commitment to our mission and values.

About the Role
The Desktop Support Analyst is responsible for providing hardware and software support to desktops, Wyse terminals, and laptop workstations for a large-scale healthcare provider. Along with daily troubleshooting and problem resolution, the Desktop Analyst role will be assisting with departmental projects, rollouts, and PC installations.

Responsibilities

• Provides technical support on the operation or maintenance of system equipment.
• Manages desktop systems to meet expectations for quality, timeliness, and cost-efficiency.
• Abides by a metric-based and customer satisfaction-driven support model environment.
• Performs desktop hardware services and repairs.
• Interfaces with the customer to facilitate support resolution.
• Other duties as assigned.

Job Requirements:

Required Qualifications

• 3+ years’ experience resolving end users’ hardware and software issues in an IT environment.
• Strong ability to analyze and resolve complex problems independently, quickly, and function in a fast-paced environment.
• Enterprising attitude and strong interpersonal skills to establish positive working relationships and collaborate across organizational lines.
• Highly organized with the ability to balance and prioritize individual desktop workload for the day.
• Knowledge to rebuild and reformat computers. Familiarity with troubleshooting Windows 7 & Windows 10 operating systems.
• Strong written and verbal communication skills with the ability to interact with customers with varying skill levels.
• Must have a car and be willing to drive to remote clinics within the Chicagoland area. 
• A+ Certification

Who We Are
For over 20 years, we’ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following:

• Digital Transformation
• IT Service Desk/End User Support
• Configuration Management
• IT Asset Lifecycle Management
• Site Support Services
• Project Management

Why Join Us?
We offer a positive and supportive working environment, full benefits including Medical, Dental, Vision, 401K, Life Insurance, short-term disability, and long-term disability, along with six paid holidays, paid time off, and more.