Deposits – Application Specialist III

Who we are…
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker’s FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need…

An Application Specialist III on our Deposits Team with a passion to provide exceptional service to client institutions by reviewing and resolving complex issues received by client telephone calls, web portal submissions and/or emails.

What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center
• Tuition Reimbursement
• One on one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues, wellness events
• Peer recognition programs

What you’ll do…

• Research customer issues by reviewing system documentation, user manuals and industry periodicals/websites
• Assist users with processing routine and complex transactions or issues involving workstation
• Collect information, troubleshoot problems and develop solutions for issues
• Submit special processing requests from clients. Follow up when completed to ensure accuracy of the completed job
• Schedule input of all changes. Assure change management process is completed properly and validate accuracy of maintenance performed.
• Resolve more complex research assignments as assigned
• Share and documents resolutions of assigned research with team for communication to clients
• Set-up of client’s feature implementations, projects, and document procedures
• Determine area responsible for advanced resolution of issue and assigns case; ensures the final resolution of the case and communicates to client
• Ensure resolution of the case based on service level standards and periodically follows up with client throughout the resolution process
• Provide front line support responding to client inquiries as needed

What you bring…

• Bachelor’s degree in business or IT, or equivalent work experience
• Minimum two years’ banking experience, deposit operations (back office) and/or branch preferred
• Excellent customer service skills
• Critical thinking
• Ability to communicate effectively with all levels of staff and management both verbally and in writing
• Knowledge of financial services terminology and operational procedures
• DNA and INSIGHT experience preferred
• Proficient in Microsoft Office programs; SQL experience a plus
• Ability to make decisions when appropriate
• Ability to project COCC’s Core Values to clients and others
• Ability to multitask independently and collaborate as part of a team
• Attention to detail
• Ability to manage time, prioritize and organize a high case load
• Ability to assist and lead team members when appropriate

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility – If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!