Data/Business Analyst

Knoxville, TN DataSystems Analyst Full time We are actively recruiting a DataSystems Analyst for our client in Knoxville, TN. This Analyst will be joining the IT Service Operations team who are currently in the process of selecting a new ITSM tool to implement. This position is a long-term contract. Due to client request, qualified candidates must be eligible to work in the United States without sponsorship. ResponsibilitiesExperience Prior experience going through a service transitionITSM tool implementation Gathering data to put into an excel file and feeding that data into SQL Server Use Confluence to support documentation Interacting with Project Managers and Service Team Leads. Technical background in production support Service deskcall center experience Excel SQL Server ServiceNow or other ITSM tools Qualifications Associates or bachelorrsquos degree preferred 2-5 years of experience in customer service focused role ldquoEqual Opportunity EmployerVeteransDisabledrdquo