Customer Success Specialist

STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow, and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit www.stanleyhealthcare.com.

We are seeking an awesome Customer Success Specialist (CSS) to join our team. The ideal candidate will build strong relationships with customers ensuring successful deployment of STANLEY Healthcare products and services.

The position is home office based with some travel including international

RESPONSIBILITIES:

• Develop and maintain long-term relationships within assigned accounts
• Communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
• Closely manage and nurture accounts, identify and remove impediments to customer success
• Create and deliver periodic reports to highlight customer successes and provide on-going recommendations for further optimization both internally and externally
• Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed

REQUIRED QUALIFICATIONS:

• HS Diploma required, Bachelor’s degree preferred
• 3 + years’ experience working in a Client or Customer Success or Customer facing role within one of these industries: cloud/SAAS, medical device, wireless networking or Healthcare

PREFERRED QUALIFICATIONS:

• CNA certification is a plus
• Ability to demonstrate account portfolio planning competency,
• Ability to prioritize work and strong time management skills are required
• Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
• CRM experience with Salesforce.com preferred
• Able to work independently
• Excellent interpersonal skills with a positive attitude

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.