Customer Success Ops Specialist

Thrive Global is the leading behavior change technology company helping individuals and companies reach peak performance, ultimately ending the stress and burnout epidemic.

We’re leading the global conversation about well-being and performance and creating tools that help people go from knowing what to do to actually doing it.

How You’ll Contribute:* Own day-to-day operations supporting Customer Success related to the customer journey, onboarding, daily support activities, customer retention, product usage metrics, and operational efficiencies* Own and analyze data and trends for the Customer Success organization, including Adoption, Engagement, Email Open Rates, and Time to Go-Live* Track Renewals across the organization, ensuring executive communication on their status* Understand current Customer Success processes and proactively work with the VP of Customer Success to constantly optimize them* Partner with the Salesforce Architect to constantly improve the Customer Success tech stack and ensure all necessary data is available to stakeholders* Attend Customer Success team calls, giving updates on data trends* Manage the Customer Success Incentive Plans, tracking and reporting on the relevant metrics* Assist in prep docs for executive keynotes* Continue to identify inefficiencies and innovate/improve; you’ll never stop having the ability to drive change and improve processes Must Haves:* You have 2-3 years analyzing data sets and are comfortable summarizing those findings* You are excited about supporting organization decisions through your analysis* You are passionate about providing the best support and adding to the overall productivity of the CS team by removing inefficiencies, roadblocks and noise* You are an Entrepreneurial self-starter who can identify, design, and execute on innovative approaches to improve internal processes* You have an all-hands-on deck mentality, and a belief that no task is too big or too small Nice to Haves:* Experience in executive support or internal operations, preferably in a fast growth startup* Strong communication skills to collaborate effectively within CS and cross functional teams* Analytical mind with strong attention to detailIntrinsically curious and passionate about solving* Can show a high-level of organizational capacity and can handle multiple projects at once* Experience working with data to come to an informed decision* Enjoy creative problem solving, being resourceful, and experiencing new and different challenges everyday* BA/BS degree What We Offer:* Being part of a mission-driven company that’s truly making a difference in the lives of people around the world* Ability to develop within the company and shape our growth strategy* A human-centric culture with a range of wellness perks and benefits* A competitive compensation package* Medical, dental and vision coverage + 401k program with company match* Generous paid time-off programs Our Mission Thrive Global’s mission is to end the stress and burnout epidemic by offering companies and individuals sustainable, science-based solutions to enhance well-being, performance, and purpose, and create a healthier relationship with technology.

Recent science has shown that the pervasive belief that burnout is the price we must pay for success is a delusion.

We know, instead, that when we prioritize our well-being, our decision-making, creativity, and productivity improve dramatically.

Thrive Global is committed to accelerating the culture shift that allows people to reclaim their lives and move from merely surviving to thriving.