Customer Loyalty Specialist
BatchService
This is a Full-time position in Phoenix, AZ posted November 6, 2021.
Core Values: We are….Customer Obsessed, determined to have ultimate success, curious and innovative, taking extreme ownership, leading with integrity
Vision: We design, build & provide products & services that impact lives.
Job Summary
A Customer Loyalty Specialist is responsible for fielding inbound and outbound calls and emails from customers wanting to cancel their accounts. To be successful in this role you will need to provide exceptional customer support by encouraging continued use of BatchService platforms, be passionate about understanding customers goals and challenges and have a keen sense for resolving any complaints or concerns they may have. In addition, make sure that you are providing valuable information on the service that will work best for each individual customer while ensuring customers have the best experience possible!
Supervisory Responsibility – None
Customer Loyalty Specialist Duties and Responsibilities
- Manage customer cancellation requests and identify opportunities to retain their business
- Collect and analyze data concerning consumer behavior to understand changing needs
- Identify and act quickly on opportunities to enhance customer experience and drive customer engagement
- Meet Daily/Weekly/Quarterly KPIs (key performance indicators) communicated to you by the 5th of each month via email from your direct manager.
Skills and Qualifications
- Stellar problem-solving skills to help resolve customer complaints or needs
- Superior computer skills; proficient in Microsoft Office Suite; knowledge of CRMs
- Excellent written and verbal communication skills to communicate products to customers
- Strong organizational skills and pays strict attention to detail
- Able to work in a fast-paced environment
- Persuasive and unafraid to negotiate; has good business sense
- Up-to-date on the latest industry trends; able to articulate trends and potential clearly and confidently
- Possess excellent interpersonal and customer service skills for dealing with different types of customers
- Time management and multitasking skills in order to handle multiple tasks and customers at once
- Must have reliable transportation
Working Conditions and Physical Demands
While performing the duties of this job, the employee may encounter light to moderate exertion in lifting, moving, or carrying lightweight supplies and equipment. Daily assignment involves application of manual skills requiring motor coordination and finger dexterity. E.g. typing, filing, machine operation etc. Position requires 90% sitting and/or standing time and 10% intermittent body movement such as walking, standing, bending, lifting, stooping, kneeling and reaching. May on occasion be exposed to loud sounds and distracting noise levels.
While performing the duties of this job, the employee may encounter light to moderate exertion in lifting, moving, or carrying lightweight supplies and equipment. Daily assignment involves application of manual skills requiring motor coordination and finger dexterity. E.g. typing, filing, machine operation etc. Position requires 90% sitting and/or standing time and 10% intermittent body movement such as walking, standing, bending, lifting, stooping, kneeling and reaching. May on occasion be exposed to loud sounds and distracting noise levels.
Disclaimer
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time.
