Customer Experience Associate

About the Company At Brooklinen, were rethinking the way people shop for their bedding.

We have no physical stores, no middlemen taking their cut, and no brand markups.

Instead, we design our own luxury basics and sell them exclusively at brooklinen.com.

Since launching in October 2014, Brooklinen has attracted thousands of customers and has been featured in Vogue, Fortune, New York Magazine, Fast Company, GQ and more.

About the Team Customer Experience is a critical function that helps drive innovation and improvement throughout Brooklinen.

We interact directly with our customers, actively soliciting feedback and suggestions to execute better.

We dont take ourselves too seriously and dont let anything get in the way of delivering an exceptional customer experience.

About the Role Brooklinen needs an empathetic problem solver to join our Customer Experience team.

We have built our company and brand on our unrivaled customer service and personal touch.

Our ideal candidate is someone who can represent the brand, problem solve independently, and know when to make an exception.

As a member of the Customer Experience team you’ll work from our HQ in DUMBO
– Brooklyn.

You will be the front line for handling customer inquiries and requests.

You will give product advice, handle damaged goods, and make customers feel like a million bucks.

We take each email and chat case by case and do not follow a strict problem solving structure but we will guide you on how to handle each typical situation.

This posting is for a full-time position.

Its the perfect gig for someone who wants to contribute to a fast-growing startup.

You need to be: A graduate with at least a Bachelors Degree 1-3 years in customer service or a related communications-focused role (at a startup is a major plus) Affable and personable Able to not take yourself too seriously Who you’ll work with: An amazing team of CX Specialists Our head of CX, CEO and other managers Job Type: Full-time by Jobble