Customer Experience Associate

Welcome to the MILK MAKEUP FAM:

IN ORDER TO BE CONSIDERED, YOU MUST APPLY VIA THIS LINK:

At Milk Makeup, we believe in good ingredients + epic payoff.

We’re cruelty-free, paraben-free, and 100% vegan.

We were born at Milk, a creative studio in downtown New York City.

Our community and culture have always been our inspiration.

We see personal style and experimentation as the ultimate forms of self-expression.

It’s not just about how you create your look; it’s what you do in it that matters.

#LiveYourLook

Your VIBE:
Naturally progressive: You’re curious and always thinking about how to improve your and your community’s future.

You value a forward-thinking space that encourages you to move the needle and take risks.

Confident but chill: You’re flexible and ready to get the job done, but you’re humble and make moves thoughtfully.

You go after what you want, but always have your team and the greater good of the brand in mind.

Rule breaker: You’re not afraid of the unknown.

You’re down to disrupt the status quo and believe that an open mind is always a good place to start.

Inclusive + mindful of community: You embrace differences and help foster a safe working environment for yourself and your peers.

Champion of self-expression: You’re genuinely you.

You live your look and want to grow with people who champion self-expression.

The Role:

Customer Experience Associate at Milk Makeup will be a part of the Ecommerce team and will responsible for ensuring that all of our customers have an exceptional customer journey that has represents the Milk Makeup brand.

This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers.

As our frontline, the Customer Experience Associate role will be responsible for communicating timely and effectively to our customers.

How You’ll Thrive
Deliver exceptional service and develop lasting relationships with customers via
– phone, emails and live chats.

Serve as a proud brand ambassador of Milk Makeup, constantly championing our core values to democratize fashion.

Maintain knowledge of all Milk Makeup product including ingredients, use, application and inventory.

Assist customers in finding a product that meets their individual skin and makeup needs.

Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.

Using your creativity, passion and personality to connect with the customer, tell their story, and engage with the language learning community Deliver personalized service while meeting quality and productivity goals.

Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.

Provide accurate, valid, and complete information by using the right methods/tools.

Follow communication procedures, guidelines, and policies.

Contribute to an empathetic, positive and energetic team culture.

We’d like YOU to have:
2+ years of client-facing work experience and Bachelor’s degree preferred (relevant work experience in lieu of degree) A Beauty Junkie, lives and breathes Makeup and Skin (huge plus not requirement) A customer-centered mindset –
– motivated by solving problems for customers and your team Strong communication and effective listening skills with an attention to detail Honesty and integrity
– you do not cut corners ethically and can be trusted to do the right thing for customers and for the team A teamwork mindset –
– you take ownership of your work AND your team’s success The desire to learn and grow professionally and contribute to the success and culture of the company

Why you’ll love being part of the MILK MAKEUP FAM:
We have a strong (and chill!) office culture (we work in Milk Studios!), 2 in house Barista Cafes, a bar with wine and beer on tap and our very own Jam Room (Milk’s underground ‘Club’!) and we guarantee a dog-friendly environment, with a well-stocked candy jar.

We invest in you: We give you a 6% 401k company match We want you to play with makeup and get familiar with our new launches.

We provide a generous PTO program, (up to 14 weeks paid) Parental Leave in addition to Summer Fridays and a flexible schedule/ work from home policy.