Customer Engineer II – Install Team (C2)

$5,000 Sign on Bonus Key Responsibilities Performs all standard service activities through Tier I unassisted.

Performs standard Tier II with assistance.

Able to perform routine preventative maintenance within established timeframes.

Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls.

May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment.

Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Ability to diagnose and resolve technical problems.

Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s.

Uses knowledge management systems.

Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area.

Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge Has established skills to perform a range of day-to-day activities Business Expertise Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area Leadership Has no supervisory responsibilities Problem Solving Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion Impact Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail Interpersonal Skills Uses communication skills and common courtesy Qualifications Education: Associate’s Degree Years of Experience: 2
– 4 Years Additional Information Shift: 10-Day 8-Hr (United States of America) Travel: Yes, 75% of the Time Relocation Eligible: No Qualifications Education: Associate’s Degree Skills Certifications: Languages: Years of Experience: 2
– 4 Years Work Experience: Additional Information Travel: Yes, 75% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.