Customer Care Specialist

Overview: Berry GlobalBerry Global, headquartered in Evansville, Indiana, is committed to its mission of Always Advancing to Protect Whats Important.

With $13 billion in revenue for fiscal year 2019on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets.

Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.

At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide.

Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion.

At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety.

To learn more about Berry, visit berryglobal.comUnder the direction of the Department Manager, position will require collaboration with Sales and Customer Care Leadership teams in overall service and management of assigned customers with integrity, efficiency and effectiveness.

Develop and maintain a close relationship with customers providing a high level of service to assist in growth of business and partnership.

Must maintain day-to-day operations with customers, Sales Representatives, internal and external departments.

The Specialist is responsible for one or more high level accounts designated by Customer Care Management.

This position reports to the Customer Service Supervisor.This is a remote position.

Responsibilities: Receives, processes, inputs and monitors customers web based, email, EDI and or faxed orders from receipt to invoicing.

Responds to customers internal and external questions and or inquiries related to order and order status, pricing, shipping status, PODs and invoicing in a timely manner.

Contacts customer and or sales representative promptly with resolution to problems or alternatives.Cross-functional support, ability to learn multiple product lines in the event of consolidation into one geographical location.Complex account handling high profile/demanding accounts requiring strong interpersonal skills with aptitude of building strong customer partnerships.

Must exhibit excellent organizational skills.Demonstrates ability to lead projects, team initiatives and takes active role in training and mentoring new team members.Thorough understanding of key customers needs and requirements in order to make recommendations for internal improvements that will improve service level and response time.Minimal repetitious CIO/TICS, meeting or exceeding the FY individual goal.Prepares and forwards preliminary paperwork for special production orders.Promotes a strong work ethic and displays a team player mentality.Performs special projects as assigned by department Manager.Assumes responsibility to support and service accounts designated to be Key by Management including but not limited to:Developing and maintaining a reporting system for all orders for a certain period of time; including any and all issues relative to pricing, inventory, shipping, and delivery.Ensuring proper flow of all new projects, items, graphics, labeling and changes.

Managing all areas while supporting legal, sales and contractual obligations.Works directly with transportation and marketing to ensure service levels are met.Ability to learn and be proficient in any customer based software.

Qualifications: 3
– 5 years customer care experience or related experience minimum.

College Degree preferred and Six Sigma a plus.Ability to communicate clearly and professionally, both verbally and in writing.

Proficient with Microsoft Office applications, presentations, typing 50-60 wpm and basic office equipment.Strong decision making, analytical skills and team building skills.

Detail oriented, strong organizational and communication/listening skills.Ability to maintain professionalism under stress.

Work Conditions: Ability to work from home, including access to high-speed internet and cell phone service while maintaining an appropriate area within employees home to use for work purposes.

Regular connectivity via phone, email and instant messaging (as needed) during approved work hours is required.LI-BD1