Customer Care Associate – Remote (within US) ASAP

Job Summary
Our Customer Care Team responds in a positive, energetic and proactive way to questions, requests and concerns that come from current and prospective members.
Daily Responsibilities

Communicate with customers via phone, email and chat.
Document communications.
Handle a queue of various order and subscription handling tasks.
Document emergent problems, ideas and trends around Second Nature products and services.
Advocate for members’ needs with management.
Project/admin work as assigned.

Qualifications And Skills
Excellent written and verbal communication in English
Excellent, demonstrated customer handling skills
Kind and articulate
Sound the same on your 30th call of the day as on your 1st.
Retail or business customer experience required
6+ months of contact center experience strongly preferred (more preferred)
Using CRM software such as ZenDesk or Salesforce.com
Ability to type 50 WPM
Good overall computer skills (Mac OS strongly preferred)
Startup mentality: self-starting, rapid learner, curious about the whole business
Comfortable with adapting to continuous growth

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