Customer Care Advocate (REMOTE)

Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates.

We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem.

A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.

IN THIS ROLE Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e.

process return authorizations, credits, and/or any other request to satisfy the customer issue Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies Provide World Class Customer Service to Four Hands customers Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website Work diligently to continuously improve the customer experience and processes within the organization This role will require traveling to Headquarters (Austin, TX) at least 4 times a year Responsible for upholding the Core Values and being a valuable member of the Four Hands Team Other tasks as defined by Management THE IDEAL PERSON This role requires individuals who are fully vaccinated against COVID-19 as a condition of employment.

Vaccination verification will be required by date of hire.

2 years of Customer Care experience Bachelor’s Degree preferred Advanced experience in Microsoft Office Excellent organizational skills and self-starter Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment Exhibit a friendly and helpful manner and be able to work well with others in a team environment Ability to make decisions and work independently Active and engaged listener, with the ability to communicate with various audiences clearly and concisely Ability to complete complex tasks in a timely manner Demonstrate intellectual curiosity Powered by JazzHR Olac6sNmGx