Customer Accounts Coordinator

The Customer Accounts Coordinator will lead the logistics activities for order fulfillment to meet/exceed customer service level requirements.

They will be responsible for the accurate and timely processing of sales orders throughout the organization and documentation of product flow for all serviced divisions.

This role ensures continuous improvement through pro-active leadership and is responsible for running a cost-effective operation staying within budgetary guidelines.

This role reports to our Customer Accounts Manager and is based out of our NYC HQ.Main Responsibilities: + Process incoming customer POs for orders entry and release in SAP system.+ Process the closure and final invoicing of all POs released for shipment+ Daily communication with warehouses, transportation providers, and co-packers for order fulfillment and prioritization.+ Problem-solving and decision making to ensure the highest level of customer service, continuous improvement, and meeting/exceeding all organizational KPIs.+ Assist with all communications with Vita Coco customers related to orders fulfillment, product availability inquiry, and problem resolutions.+ Work closely with the supply planning team to ensure adequate inventory availability in all warehouses.+ Monitor product shipment to ensure on time delivery and communication to the customers.+ Close interaction with Finance to ensure pricing accuracy and proper invoicing.+ Inventory turn and shelf life management.Qualifications, Skills, Knowledge & Experience:+ Bachelor?s Degree in Operations, Supply Chain Management, or relevant work experience + Experience with LTL, FTL, and/or Ocean transportation+ Knowledge of critical delivery situations+ Experience in or willingness to learn SAP + Experience in or willingness to learn Account Management for Direct Store Delivery customers (i.e.

distributors)+ Strong organizational skills, extremely accurate, detailed, and process-orientated+ Communicates a message that is understandable and relevant, linking business issues, financial results, and strategy.+ Understands the dynamics of an entrepreneurial high-growth business and effectively manage relationships+ Strong verbal/written communication skills+ Excellent problem solving and decision-making skills.+ Must be able to work under pressure with tight deadlines+ Good organizational skills and the ability to prioritize workload+ Performs a variety of concurrent tasks and thrives in entrepreneurial environments+ Expert level proficiency in Microsoft Office+ Ability to ?wear different hats?

in the supply chain team+ A team player by natureVita Coco, the leading coconut water brand, launched in 2004 when two friends, Michael Kirban and Ira Liran learned about the tropical elixir after a chance encounter at a New York City bar.

Not only did their discovery bring coconut water into the mainstream beverage aisle, it rebranded coconut water as a premium lifestyle drink and helped propel the trend of natural-functional beverages.

Fast forward 15 years, and Vita Coco is available in 30 countries and has expanded coconut water into new occasions with innovations like Vita Coco Sparkling, Pressed, Coconut Milk, and Coconut Oil.In 2018, All Market Inc., the parent company created by Michael and Ira, expanded into a true portfolio company, making it one of the largest independent and privately-owned beverage companies in the world.

With the acquisition of RUNA, a clean energy drink, and the creation of Ever & Ever, an environmentally-minded, sustainably-packaged water category, the company is changing the ready-to-drink beverage landscape by offering its consumers better-for-you, yet convenient, options.

Despite massive growth and success, AMI maintains the same entrepreneurial spirit on which it was founded, with a can-do culture that?s just beginning to tap the potential of the better-for-you beverage space.Vita Coco is headquartered in New York City with international offices in Singapore and London.