Crisis Counselor l

WE OFFER:PAID AGENCY AFFILIATED LICENSEPAID LICENSING HOURSGENEROUS $2
– $4 SHIFT DIFFERENTIAL PAYUP TO 200 PAID TIME OFF HOURS PER YEARMEDICAL & DENTAL403(B) RETIREMENTFLEX SPENDING ACCOUNT and moreSign up Bonus of $500 after 6 months of employmentGeneral Function:Crisis Counselor I provide crisis intervention, suicide prevention, information & referral, and brief supportive counseling to clients who are in emotional distress and/or seeking information about mental health services.

Crisis Counselor I work in a call center and all interactions with clients are by telephone.

Crisis Counselor I also provide professional consultation to determine what less restrictive options are appropriate and triages requests for face-to-face mental health evaluations and dispatch the appropriate teams to conduct the evaluation.About Care Crisis Response Services (CCRS):CCRS is a 24/7 crisis center that provides suicide prevention/intervention, crisis intervention, and professional consultation services, including triaging requests for mental health evaluations to the North Sound Mental Health Region (Snohomish, Skagit, Island, Whatcom, and San Juan Counties) and Salish Region (Kitsap, Jefferson, and Clallam Counties).

CCRS is a part of the Integrated Crisis Response System.

We provide brief crisis counseling and assist the community and clients in determining what mental health services are most appropriate for the current mental health crisis.

Our crisis center is also a part of the National Suicide Prevention Lifeline.Major Duties and Responsibilities:Provide crisis intervention, suicide prevention and brief supportive counseling to clients who are in emotional distressConduct assessments of clients per regional and program policies and proceduresManage interactions with clients to ensure the appropriate level of support is provided in an efficient mannerAdhere to policies & proceduresAccurately and efficiently document client interactionsMeet or exceed established key performance indicator goalsUtilize current technologies to interact with clients and members of the communityProvide professional assessment, consultation, and coordinationAttend staff meetings and training on local and regional levelsAct as mentors and coaches to new staffVoaww2Qualifications:A Bachelor Degree in Psychology, Social Work, or related field is required.

At least 1 year of experience in a healthcare contact center and/or in mental health counseling.

Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferredApplicants should be comfortable working independently and as part of a team in a collegial group environmentAgency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during the employmentRequired Skills:Fluency in the English language, both oral and writtenCourteous, empathic, and professional mannerMotivational interviewingActive listening skills to establish a collaborative relationship with clientsThe efficiency with information-gathering, and problem-solving to facilitate positive case resolutionsImportant Note: As stated in Governor’s Proclamation 21-14 and its amendments, all employees working in the organizations that have contracts with the Department of Health or the Department of Social and Health Services are required to be fully vaccinated against COVID-19 on or before October 18, 2021.

Proof of vaccination will be verified by the Office of Human Resources after an employment offer has been extended and accepted.

Please reach out to the Office of Human Resources at if you need information on a medical or religious accommodation.Proof of Vaccination is required if you are applying for a position in the following VOAWW programs: Disability Services, ECEAP services, Behavioral Health, North Sound 211, Carl Gipson Center, and Dispute Resolution Services.Proof of Vaccination is preferred if you are applying for a position in all other programs: Administration, Hunger Prevention, Housing Services, and Community Resource Centers.