Crew Member and Shift Lead

Dunkin’ Donuts is the world’s leading baked goods and coffee chain, serving more than 3 million customers each and every day. True to our name, we offer 50+ varieties of donuts, but you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches and other baked goods. Dunkin’ Donuts is a market leader in sales of hot, decaffeinated and flavored coffee, iced coffee, bagels, donuts and muffins. In addition, our customers love us.

Be part of the team at our new Dunkin’ Donuts located in Avondale, AZ. We are looking for several shifts. Including the morning. MUST be able to work starting at 3am for the morning shift.

The responsibilities for Crew Members include, but are not limited to:

• Complete opening and closing duties properly and ensure Crew Member checklists are completed in accordance with Brand standards.
• Greet every customer entering with store within 15 seconds of walking in with salutation and a smile.
• Always view customers as the highest priority and ensure that each customer is highly satisfied with his/her experience before leaving the restaurant.
• Seek ways to improve customer satisfaction; ask questions and commit to follow through.
• Adhere to established Brand standards and systems, delivering quality food and beverage to each customer – maintain new coffee according to the 20 from start of brew rule.
• Ensure knowledge of allergens and accuracy whenever an allergen is involved.
• Maintain a clean and neat work environment, including stocking, taking trash and cardboard out (broken down), and complete thorough cleaning of customer areas (inside and patio) and restrooms as directed; watch the travel paths. Ensure tables and floors are clean at all times.
• Ensure completion of wash, rinse and sanitize three compartment sink at the opening of morning shift and throughout the day as needed when water is dirty or no longer holding correct temperature.
• Adhere to machine cleaning and master sanitation schedules as well as completing all temp. log requirements.
• Follow all safety, food safety, coffee excellence temps., and sanitation guidelines including compliance with all applicable laws.
• Ensure all products are labeled and date coded and discarded if expired (make sure to log expired items in Red Book).
• Restock all items at all times, there should be no empty spaces.
• Clean dishes and assist with prep. work and donut merchandising/stocking with proper sanitized solution.
• Prepare teas, coffees, iced coffees, cold brew – date code all and discard if expired. Wash, rinse and sanitize all holders and brew bags.
• Arrive in a timely manner and ready in position at the start of your scheduled shift in full uniform.
• Handle customer transactions at the register; accuracy with payment method is a must.
• Close register at the end of the night.
• Maintain key control and confidential alarm codes.
• Ensure compliance with all store policies including uniforms, cell phone use, drinks and taking breaks.
• Complete online university courses, as requested.
• Place all personal drinks and food in the locker; never to be out in other areas of the store.
• Additional tasks may be assigned as needed.

Requirements

• Must be able to work morning shift; as early as 3:00am.
• Ability to operate standard restaurant equipment.
• Must be able to stand on your feet for eight hours.
• Ability to lift up to 55lbs. and push 60lbs.
• Have basic math skills to be capable of counting money and making change.
• Ability to communicate effectively, both verbal and written.
• Must be able to problem solve in the moment and calmly diffuse situations.
• Must be able to work in a fast-paced environment and problem solve in the moment to calmly diffuse situations.
• Remain calm and professional at all times.

Job Benefits:

Flexible scheduling, Thanksgiving and Christmas off, 401k option available after one year of employment.

Job Types: Full-time, Part-time

Pay: From $12.15 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid training

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location:

• One location

Work Remotely:

• No

Work Location: One location