CRC Specialist

Customer Service Representative

Have you ever worked as a customer service assistant, customer service advisor, customer service representative, CSR, customer acquisition specialist, customer service supervisor, customer service team leader, customer service manager, sales & customer service rep or in any other customer-facing role? We have something just for you!

Hours: Flexible either full time or part-time

Salary: $450 – 650 p/w depending on hours worked

Our Promise: To give our clients the best, most efficient and effective service possible. We know what it takes for a business to be great and therefore, great success is our number one priority for our clients and for their customers.

What do we do: We provide a specialized and energetic growing team of professionals to implement event-based customer service & sales campaigns for our clients. Each campaign ensures that we provide strong brand management, custom acquisitions and deliver quantifiable/measurable direct marketing strategies.

What we are looking for: Candidates with the ambition and drive to learn new skills, provide exceptional levels of customer service and progress within the company.

Take a step and join the VP Team today!

VP is the number one go to for brands wanting to take their business to the next level. We strive to execute marketing strategies that not only aim to impress, but also create unique experiences for our clients and their customers that last long after the strategy is complete. Teamwork is at the heart of everything we do, we know that we cannot succeed as individuals, we know that in order to succeed we need to have a strong focus on team work and leadership.

Right now, we’re looking to add 4-5 new Customer Service Representatives to our team!

Customer Service Duties:

• Resolve any product or service problems by understanding the customers’ complaint; selecting and explaining the best way to troubleshoot the issue; following up to ensure the issue has been solved

• Analyze and keep a record of customers needs to recommend potential products/services to the team

• Build and sustain relationships with our customers through open and interactive communication

• Generate sales leads

• Meet personal/team sales targets and quotas

• Follow communication procedures, guidelines, and policies

• Assist with the placement of orders and upgrades to accounts

FYI: We offer paid training to all of our new hires and continuous mentorships from experts in the field!

Customer Service – Benefits:

• We offer in-house training workshops and on-site guidance

• Weekly Pay

• Excellent social calendar

• Excellent work/life balance

• We believe in rewarding our top performers with public recognition, financial incentives, tangible prizes, meals, events and more!

• You’ll have the chance to travel around the Birmingham region regularly.

• We target areas for our clients that involve overnight stays in different parts of the country (once borders have fully opened)

What are you waiting for? We can’t wait to meet you!

Job Requirements:

Customer Service Requirements:

• Proven customer support experience

• Strong communication and presentation skills

• Ability to adapt to fast-changing environments

• Ability to multitask, prioritize, and manage time effectively

• High school diploma or equivalent required

• Must be able to travel to the office on a daily basis

For Consideration: Please send your resume through the online application process by clicking the “Apply Now” button below. We will be in contact with successful applicants as soon as possible. Due to current circumstances, our initial interviews will be conducted online however shortlisted candidates will be required to come to the office to meet face to face at a later date.

Applicants must be over 18 and able to commute to the Birmingham area on a daily basis and have the authority to work within the US. We do not provide sponsorship for this position.

Should you have any questions contact us and a member of our team will be happy to assist.

We look forward to hearing from you soon.

Good Luck!