CRC Specialist

About the Job: This is a great role for an experienced Customer Service Representative who wants to work from home. A reputable Memphis firm seeks a Remote Customer Service Representative to provide support and act as a liaison between our company and its current and potential customers. Skills/Responsibilities: •Takes ownership for effectively solving customer issues, complaints, and inquiries •Provide product and service information •Keep customer satisfaction at the core of every decision and behavior •Manage large amounts of inbound and outbound calls in a timely manner •Suggest products and services •Seize opportunities to upsell •Order fulfillment/processing POs •Proficient computer skills with ability to learn new software •Demonstrate strong communication skills by actively providing feedback to improve processes •Represent the company in a positive and professional manner •Adhere to all company processes •Ability to multi-task, prioritize, and manage time effectively •Accuracy and attention to detail •Excellent written and verbal communication skills •Positive, calm, and professional demeanor •Perform other tasks as needed, including cross training •1-3 years Customer Service experience preferred •Previous remote experience preferred Education: High School Diploma or Equivalent If your passions is helping people and you are excited about working from home and with people just like yourself, send us your resume today! The next step in your career is waiting. Apply Today! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.