Cox Communications Inc: Senior Technical Operations Video Engineer

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USADivision: Cox CommunicationsJob Level: Individual ContributorTravel: NoSchedule: Full-timeShift: Day JobRequisition Number: 218359Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states.

At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities.

Come connect with us and lets build a better future together.The Senior Technical Operations Video Engineer plays a key role in the availability and support of key video conditional access systems within Cox Communications.

You will provide tier III support, technical leadership, and technical direction to team members and peers responsible for the administration of Cox video lab.

You will also be responsible for providing advanced video systems administration, incident management, service assurance, maintenance, and fix agent support of Cox video control systems, guide applications and application servers, Contour 1& 2, DTAs, CB Video, IP Video, and Centralized Video Services (CVS).Primary Responsibilities and Essential Functions:Responsible to plan/modify/maintain/support Lab Video infrastructure networks onsiteWork with product teams on video platform/architecture initiatives that require network resourcesResponsible for video platform accessibility and availabilityProvides network systems health reporting (availability and reliability)Provides leadership and mentoring to junior staff membersResponsible for escalated support of video control systems and video servicesHandles Tier III escalations lab boundary partnersResponsible for remedy ticket creation, management, and adherence to MTTR, SLAs and OLAsPerforms systemic diagnosis, correction, and/or escalation preserving the Cox video customer experienceProvides software support to Application Development and Product Deployment teamsActs as communications liaison to business partners (education and information)Supports continuous improvement efforts and lifecycle management of video platformPerforms spectrum relocation governance and executionPerforms Administrator on-call supportOpen tickets with vendors for video related issuesEngage vendors, Engineering, and Application Development teams as neededEngages in system change management process for collision avoidance and risk assessmentProvides virtual support of video systems architecture and software elementsApplies security patches and manages software revision control, inventory systems, drivers, and associated databasesQualifications:Minimum:Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.

based job.

(Reasonable accommodations for medical and religious objections will be considered.)5+ years of experience in Cable TV operationsExperience with Digital Broadband DistributionExperience of Video engineering protocols and delivery systemsExperience in the deployment of advanced video networks and productsExperience in RF troubleshooting and MPEG 2 and MPEG 4 protocolsKnowledge of UNIX, LINUX, and Windows operating systemsKnowledge of Internet Protocols, RAID systems, and Systems securityExcellent organizational, analytical, trouble shooting, and problem-solving skillsAbility to work well under pressure and commit to meeting strict deadlinesAbility to work with multiple departments to solve complex technical problemsAbility to work independently, with minimal supervision or guidance Ability to accommodate a highly flexible and varied work schedule-Preferred:B.S.

in Information Systems, Computer Science, or equivalent work experienceUnderstanding of Cox Video Systems and video applicationsWho We AreAbout Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services.

The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states.

Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About CoxWe are the Cox family of businesses.

Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.

Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.

Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

Were looking for the talent today who will be our leaders tomorrow.

Sound intriguing?

Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.Com.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.