Control Team Analyst

Who We Are

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our nearly 3 million members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.

We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Who We Are

SoFi is a digital personal finance company whose mission is to help its members achieve financial independence to realize their ambitions, whether that be to buy a house one day, start a family on their own terms or be debt free. We aim to be at the center of our members’ financial lives, and to help every member Get Their Money Right®. By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services by embracing technology to build innovative loan products, investment tools, and more. One of the fastest growing fintech companies, we’ve grown from 250 employees in 2015 to over 1,600 employees today, and over 1 million members. With offices across the US, we offer the excitement of a rapidly growing startup with the stability of a seasoned management team and some of the best talent around. As an employer, we strive to hire employees who are committed to both our company’s mission and our desire to build the best culture in the world. If you are driven, passionate about what you do, and excited about the SoFi mission, we would love to hear from you.

The role

This role will represent the First Line of Defense with responsibility for supporting the Home Loans Business to ensure adherence to the established risk framework. The role supports the creation, identification, assessment, mitigation, monitoring, and reporting of risk exposure and control performance both internally and with SoFi Suppliers. This position requires an independent worker who can provide support to maintain a strong and consistent control environment.

Essential Functions & Responsibilities Include But Not Limited To

• Develop and manage Mortgage operational Risk Management program inclusive of process flow, risk identification and library of controls
• Design, document and conduct control tests to ensure proper processing according to established policies, procedures and regulations
• Ensure Home Loans Operations has a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing
• Compile Data and Dashboards to present metrics and findings
• Interpret how changes in regulations affect control environment and suggest methods of updating processes to address any risk concerns
• Partner with issue manager to build out appropriate milestones, owners, and timelines for identified issues via testing
• Prioritize competing responsibilities based on workload and demands
• Continually evaluate environment for opportunities to proactively manage risk and improve processes based on observation, reviews, and feedback and to act on those opportunities
• Develop and manage operational KRIs
• Ad-hoc duties to support the Home Loans department

Qualifications

• 5-7 years proven management of mortgage fulfillment, servicing operations and risk management
• Working knowledge of Fannie Mae’s seller and servicing guide
• Demonstrable knowledge of inherent risk, residual risk, and able to assess the effectiveness of internal controls
• Ability to provide risk expertise through a practical, business lens
• Self-starter with strong ability to work independently with minimum oversight
• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
• Ability to balance multiple critical priorities successfully
• Inquisitive nature, attention to detail, diligence and a good attitude
• Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders
• Motivation to learn and consistently improve processes and tools
• Oral and written communication skills; able to communicate effectively via telephone (Zoom)
• Results oriented, demonstrated achievement of exceeding expectations

Why You’ll Love Working Here

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Employer paid lunch program (except for remote employees)
• Fully stocked kitchen (snacks and drinks)
• These benefits are only applicable to full time employees

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.

The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons..

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.