Concentra: Patient Service Specialist

Overview:Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist.

Working in the front office is one of the most important roles in our company.

You are the face of Concentra to our communities.

We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances.Concentra offers limitless growth opportunities so you can continue to build your career in the health care field.

You will receive hands-on training and gain valuable experience caring for patients every day.

Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience.Apply today!Responsibilities:As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties.THE DETAILSGreets patients and visitors, communicates wait times and directs them accordingly.Obtains authorization as needed to process patients for services needed.Checks patients in appropriate patient management system in accordance with client company protocols.Explains all required forms to patients and ensures proper completion of all paperwork.Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols.Files paperwork, medical records and correspondence according to defined company procedure.Maintains inventory of office supplies and printed forms.Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.Follows HIPAA guidelines and safety rulesAttends center staff meetings and participates in ongoing trainingCompletes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.Assists Center Administrator in managing daily administrative functions.Complete understanding and ability to perform in all aspects of front office operationsPerforms duties to achieve or exceed established service standardsAssists in maintaining a neat, clean and orderly appearance throughout the facilityQualifications: JOB REQUIREMENTS:High school graduate or equivalentOne year of experience in customer service environment preferredDemonstrated Intermediate knowledge of PCs, word processing, and data entryDemonstrated excellent customer service and communication skillsWORK ENVIRONMENT AND CONDITIONS:Fast paced, deadline-oriented office environmentAdditional Data:BENEFITS SUMMARY:401(k) with Employer MatchMedical/Vision/Prescription/Dental PlansLife Insurance/DisabilityPaid Time OffColleague Referral Bonus ProgramIf you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.Concentra is an Equal Opportunity Employer, including disability/veterans