Collections Specialist

We are an industry leading payment technology provider for small– to medium-size businesses.

Formed in 1990, First American by Deluxe is ranked as one of the top merchant service providers in the United States.

Our Family of Companies includes Certified Payments by Deluxe, Eliot Management Group by Deluxe, GoEmerchant by Deluxe, Govolution by Deluxe, and iATS Payments by Deluxe.

As a Collections Specialist, an individual will attempt to seek terms that are favorable to both the client and First American.

The responsibilities of this position include contacting lease customers with outstanding debt or delinquent accounts.

Other responsibilities include calling past due and charge-off accounts; working out payment plans, skip tracing and sending out collection letters.

The ideal candidate will have excellent communication skills, motivation, customer service skills, administrative skills and good work habits.

Job Requirements:

Responsibilities:
Collect payment on delinquent leasing and processing accounts.

Sends reports to credit bureaus when necessary.

Responds to disputes.

Locates individuals with un-met financial responsibilities.

Reviews bankruptcy cases.

Sends out collection letters and invoices.

Keeps track of payments.

Follows up with merchants on collection.

Uses negotiation skills to benefit First American.

Other duties may be assigned.

Qualifications:

 
Uses superior customer-oriented telephone etiquette to get information.

Greets callers, establishes rapport, projects a professional tone, handles complaints and records statistics on each call.

Exhibits meticulous attention to detail.

Is committed to producing accurate and high quality work.

Preferred candidate has a minimum of one (1) year collections experience.

Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Updates clients, superiors, and peers based on information needs.

Can be trusted to handle extremely confidential and sensitive information.

Capable of facilitating discussion between individuals with different perspectives.

Has effective organizational skills.

Keeps files and work area organized.

Education and/or Experience required for the position: High School Diploma or equivalent required.

Minimum one (1) year of collections experience preferred.

We offer amazing benefits that start on your first day of employment and generous PTO!

First American by Deluxe is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability