Collection Specialist

Are you looking for an entry-level job that offers career growth opportunities? We have what you’re looking for Alder, one of Utah’s fastest-growing companies, is dedicated to passionately serving so that our customers have the freedom to live. Your success is our success, and we seek to reward your outstanding efforts with similar opportunities.As a Collections Specialist, you will work on a team with other agents in a continuously evolving call center. You will have daily opportunities to problem solve as you reach out to customers to assist them in bringing their past due balances current. Your critical thinking skills will be utilized as you update payment methods, organize payment plans, and provide debt relief solutions.Skills that will be taught or developed in this position include the ability to negotiate, collaborate with colleagues and respective leaders, perform basic Excel functions, and form effective decision-making skills.Collections Specialist ResponsibilitiesMake outbound phone calls to collect on delinquent accountsProcess electronic paymentsReview billing historyIdentify and provide solutions to billing issuesNegotiate payment plansProvide debt relief solutions to customers as neededEmployee PerksPaid trainingWeekends offUncapped CommissionWeekly IncentivesBusiness casual dress codeFree passes to local activitiesAccess to free CrossFit gymFree yoga classes each week (mats provided)Catered lunch every Friday RequirementsWhat We’re Looking For:Full-time (32 hours or more in a work week)High school diploma or higher18 years of age or olderHighly self-motivatedCritical thinking skillsProficient verbal and written communication skillsComputer literacyWelcomes and implements feedbackCollections Specialist Super Qualifications (Not required, but preferred)Previous collections or sales experienceExposure to Microsoft OfficeResilience: You always strive to answer questions, solve needs, and push through difficultiesAmbition to grow and progress in both current and future roles within the organization