UnityPoint Health
Overview:
Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment, and minor surgical procedures.
Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.
Schedule referrals for patients with specialist or outpatient as requested by the provider.
Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding.
Answer questions and provide teaching to patients and family members.
Why UnityPoint Health?
Culture – At UnityPoint Health, you matter.
Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
https://dayinthelife.unitypoint.org/
Responsibilities:
Clinical Excellence/Patient Care
Provide telephonic assessment of patient needs, provide triage recommendations to patients, relaying calls and information to clinic providers.
Monitor EPIC in baskets to relay results to patients.
Documentation in patient charts calls and directions.
Quality Improvement calls.
Demonstrates competence in the clinical skills necessary to carry out assigned job duties.
Schedule referrals for patients with specialist or outpatient as requested by the provider.
Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding.
Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
Development and Patient Education
Answer questions and provide teaching to patients and family members.
Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure.
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.
Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
Maintain regular and consistent attendance at work.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
Qualifications:
Must be within two hours commute to service area onsite location when necessary.
Qualifications for CMA:
Graduate of an accredited program for Medical Assistants.
Current CME certification for Certified Medical Assistant and AAMA or NCCT certification.
Qualifications for LPN:
Graduate of an accredited program for Licensed Practical Nurses.
Current license to practice nursing in the State of Iowa for Licensed Practical Nurse.