Closing Processor – Commercial

Why Land Title:Land Title Guarantee Company is the largest locally-owned and operated title agency in Colorado with more than 50 offices spanning the State.Our Values: We are guided by our Company’s core values: excellence, efficacy, responsibility, altruism, and honesty. These values guide our teams day in and day out and we take them seriously. We pride ourselves on building an inclusive and fun culture, where everyone feels part of the team and shares in our success.Employee Development: At Land Title, our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. We are proud to share that nearly 18% of our employees have been with Land Title for 15 years, and over 10% have been with us for 20 years or longer. The majority of current managers started in entry-level positions and grew with the Company over mitted to Colorado Communities: Each year, Land Title supports numerous organizations across the state ranging from local food banks to mental health advocacy groups, to youth athletics and relief for those impacted by wildfires. Leadership starts at the top and our executive team regularly donates their time to professional and civic organizations that promote and support the communities in which we work. Children’s Hospital, HopeWest, Downtown Denver Partnership, Denver Metro Chamber of Commerce, Museum of Nature and Science, and the Colorado Association of Realtors Foundation, are just a few of the organizations for which our leaders and colleagues donate their time and efforts.Big Company, Small Company Feel: As a family-owned business, and with more than 700 employees across the state, we continuously strive to ensure everyone feels connected and has a voice. Feeling appreciated, advancement opportunities, teamwork, and incredible benefits are key themes often cited by employees in our employee satisfaction surveys. And, once it is possible, we will again host a variety of Company-wide events and gatherings to bring everyone together in person, such as at a Rockies game or at our annual State of the Land novative and Nimble: Land Title is a pioneering leader in the title industry. We are committed to consistently delivering a seamless, professional transaction experience that leverages the latest technology and tools. We don’t rely on out-of-the-box solutions but rather build engaging, dynamic proprietary applications to benefit our employees and our customers (and theirs). We never let the grass grow under our feet.Other Good Stuff: We host monthly all-hands meetings, hold a quarterly employee awards acknowledgment, and a variety of Company-wide events. Other Company traditions include a free Thanksgiving turkey, Valentine’s Day chocolates, and Halloween treats.Job Summary:The Closing Processor provides file processing, pre-typing, disbursing, and recording in support of the closing function. S/he assists in preparing settlement statements and obtaining a clear title. The Closing Processor may take on all duties of the Customer Experience Officer.Job SummaryThe Closing Processor provides file processing, pre-typing, disbursing, and recording in support of the closing function. S/he assists in preparing settlement statements and obtaining a clear title. This role will support multiple offices across the Western Slope.ResponsibilitiesCustomer Interaction Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty Participate in department marketing activities which may include attending after-hours functions as requested or required Coordinate daily closing activity to fulfill team responsible for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignmentsPre-Closing Collect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer status Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents Prepare general and specialized closing documents; organize real estate and lender loan documents in preferred order Prepare and organize lender loan and real estate documents in preferred order and copy for physical presentationPost-Closing Claim wires and/or deposit “Good Funds” Prepare deposits and receipts, process cashier’s checks, and void or stop checks as necessary Disburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate parties Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agencyOther Duties Provide transaction information to authorized persons or determine who can best provide and route the request Perform notarial duties by following the National Notary Association Guidelines Proficient adoption of closing strategies Perform other related duties as assigned by a manager; overtime may be required at high volumeHiring Requirements High School Diploma or Equivalent Ability to obtain Colorado Notary Solid working knowledge of E-mail, Microsoft Office Suite, and Internet Experience working in a customer service environment$35,000 – $40,000 base salary; in addition to the base salary, we offer monthly closing incentives, annual discretionary employee bonus (dependent on Company and individual performance) health benefits, paid time off, and 401k with a company match.