Client Technology Coordinator

NTCA – The Rural Broadband Association is looking for a Client Technology Coordinator and will report to the IT Data and Analysis Manager.

As our Client and Technology Coordinator, you will play an integral role in the planning, maintenance, implementation of client facing technology as well as vendor relationships.

You will also have the opportunity to: Serve as Association’s technical advisor for client facing technology like websites, virtual training and events and client facing emerging technology.

Evaluate, recommend, and implement technology to be used to communicate to the Association’s members.

Implement and maintain strategic vision for the association’s online and client facing presence.

Establish the member facing presence strategy with other association divisions.

What will you do?

1) Act as the technical central point of contact for all member facing applications, utilities, and application front ends.

2) Work with Association staff to solicit and update existing client facing technology ensuring a standard look and feel across all the applications.

3) Evaluate, recommend, and assist in the implementation of new client facing applications, utilities, and application front ends.

Provide analysis of technology options, project plans, and project status to management.

4) Keep up to date on the latest technologies.

Work closely with Information Technology staff to ensure all hardware and software requirements are in line with the association’s vision.

5) Facilitate interdepartmental committees to ensure all client facing technology related matters are addressed.

Serve as resource for staff members for training on new or existing client facing technology.

6) Understand the design and interoperability of the technology assigned including interoperability with other applications, additional modules, third party software and cache system.

Ability to suggest changes when necessary.

7) Monitor security of the technology assigned including keeping abreast of vulnerabilities and coordinate patching with support vendors.

8) Work closely with third party vendors when they are working on projects, monitoring their progress, and reporting to management or committee members during meetings or via email weekly.

9) Ensure that all help desk tickets for technology assigned, receive timely responses and within established deadlines.

10) Monitor the performance of the website and facilitates changes to improve the performance.

11) Manage project assignments ensuring that the project comes in on time and within budget.

12) Perform other special projects or duties, as required.

The ideal candidate will have the following position requirements: Strong understanding of the web technologies (Drupal, CMS, PHP, HTML caching, analytics), online collaboration technologies (Podcasts, listservs, blogs, webcasts) and presentation technologies (WebEx, BlueSky, Abode Connect, Zoom) and emerging technologies (VR and AR).

General understanding of relational databases (SQL), application development, search engine optimization, security principles and stylistic best practices.

Ability to coordinate and lead projects.

Work effectively with all levels of staff.

Strong listening, interpersonal, oral, written, and analytical skills.

Creative problem-solving skills.

Ability to juggle multiple priorities and work within deadlines.

Ability to translate complex concepts to non-technical staff.

Must be able to work both independently and as part of a team.

Practical knowledge, skills & abilities usually acquired through an undergraduate degree in related discipline Minimum of 3-5 years of related work experience.

Why work for us?

NTCA offers competitive salary and excellent benefits including, health and wellness plans, Metro/parking subsidy, flexible work schedules, multiple retirement programs, and many more.

We are in a modern office within walking distance of the Ballston Metro Station.

NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.