Claims Associate

Claims Associate Great insurance company to work for, growth and opportunity to obtain a license and advancement, health benefits Description: 2 separate profiles within this group.

PA1
– (light csr experience) 6 week training (not licensed) PA2-(more advanced tech skills) 8 week training (will get licensed during training).

This would be the State of Florida DHS license (Florida reciprocates with all other states).

DHS stands for Designated Home State Adjuster License.

After training the Claims Associate will also participate in a 4-week program of upskilling, etc.

This is a more focused learning environment before going to “full production.” Similar to a nesting period.

Roles could fall under different teams including Express (lower level claims very high volume) and/or ILR (initial loss reporting).

Within these teams could also be assigned to Auto, Fire, etc.

• Licensing – 2 weeks to plan for it, 3rd week in they add licensing training, take test to get licensed o 99% pass rate for license testing o PA2 will get licensed, not PA1 role Duties include: -Responding as the first line of defense to the customer/policy holder.

These will 90% of the time be conversations where time is of the essence for the customer and that is where the specific metrics will be in place for wrap times, hold times, transfer times.

• Taking calls from people who have just experienced an insurance claim (car accident, fender bender, etc.) this is the first time you speak with them, need to be empathetic as customers could be upset or very emotional.

• Handle a scripted convo that does not sound scripted
• Gather info in real-time even if it’s out of order from your screen
• Fire claims for home and rental properties
• Auto claims Will be maneuverings between 3-4 systems/screens pulling policy information, entering data into forms to be sent off to next level associate The main focus is on the customer (show empathy) and owning the interaction and ensure the customer has a positive experience although they may be in an emotional state.

Successful representative will create a safe zone for the customer, could review coverages with customer.

Capturing all pertinent claims information is super important.

This will require a lot of multi-tasking etc.

Skills: Customer Service Skills, Claims Processing, Data entry, Property & casualty, Retail, Foodservice, Claim Top Skills Details: Customer Service skills, Claims Processing, Data Entry, Property & Casualty, Retail, Foodservice, Claim Additional Skills & Qualifications: Customer service experience Attention to detail/Quality Technologically literate (navigate multiple monitors and systems) Reliable Dependable Multi-tasking Ability to communicate with emotional customer and control the conversation and gather all p Experience Level: Entry Level About Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business.

Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles.

As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.

Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges.

For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com.

Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodationastoncarter.com for other accommodation options.

However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

The Recruiter is the sole point of contact for questions about this position.